Sheltered Housing Service Manager

3 weeks ago

West London Greater London, United Kingdom Vox Network Consultants Full time
Role Purpose

To ensure the delivery of an enhanced housing management service which continually improves the quality of life of and satisfaction with services for older and vulnerable residents and maximises the opportunity to co-ordinate and work with key partners and stakeholders.

Responsibilities 
  • Ensure through effective day to day management that the team delivers and continually improves a comprehensive enhanced housing management service to help residents maintain their tenancy and ensure they are able to access and receive a range of housing and support services.
  • Build an effective team through leadership and personal example so that team members are fully engaged and delivering an excellent service.
  • Ensure there is systematic monitoring and inspection of sheltered housing schemes to provide secure, clean and well maintained communal areas and services.
  • Ensure that vacant properties are passed to and received back from repairs and let within required timescales and that there is efficient, prompt and appropriate resettlement of new customers to reduce the loss of revenue and improve satisfaction for new tenants in terms of access to local services, health & safety checks and knowledge of the schemes facilities.
  • Ensure revenue loss is minimised through the teamâs effective management of rent arrears and the maximisation of residentâs access to financial assistance by promoting and facilitating a wide range of financial inclusion.
  • Ensure that there is the consistent facilitation and promotion of social activities within the schemes and co-ordination of the use of communal lounges and guest rooms to enhance the quality of life for residents.


Requirements 
  • Significant experience of managing a team of Specialist Housing Officers, working with vulnerable customers.
  • Signigicant experience in housing management 
  • Track record of success working in a customer facing service and dealing sensitively and effectively with customer issues, specifically with older and vulnerable customers.
  • An understanding and knowledge of housing and other relevant legislation and regulatory framework within housing.


Contract
  • Monday to Friday 9am to 5pm (5 days in office)
  • PAYE via Umbrella 
  • Initial 3 to 6 month contract with the opportunity to extend 


If you are interested in this position and meet the requirements, APPLY NOW 

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