Service Coordinator

4 weeks ago

Hertfordshire, United Kingdom Veolia Full time

Transport Service Coordinator

Salary: Competitive plus performance bonus, plus Veolia benefits and pension

Hours: Monday to Friday, 40 hours per week. 08:30 - 17:00 (flexibility available on start/finish times)

Location: St.Albans, AL4 0JY

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you;

  • 25 days of annual leave
  • Access to our company pension scheme
  • Discounts on everything from groceries to well known retailers
  • Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
  • One paid days leave every year to volunteer and support your community
  • Ongoing training and development opportunities, allowing you to reach your full potential



What you'll be doing;

  • Answering phones, dealing with customer queries and booking on jobs
  • Assisting with the allocation of work to drivers and vehicles in WIMS
  • De-briefing all drivers on a daily basis ensuring that missed lifts are logged on salesforce and customers are informed
  • Ensuring that one-trip work is performed in a logical sequence and that drivers are directed to the most advantageous disposal sites
  • Ensuring that drivers daily defect books are fully completed
  • Ensuring that working hours are recorded accurately and in accordance with the Union agreement
  • Ensuring that all paperwork is made available to the drivers as required including Sales and Delivery Risk Assessments for new sites
  • Analysis a number of reports to ensure the depot is achieving set KPI's
  • Maintaining and filing fleet compliance records eg. tacho charts, analysis reports
  • Assisting the Operations Manager with drivers data on the FTA Vision portal



What we're looking for;

  • Numerate and PC literate with good telephone manner and interpersonal skills
  • Ability to work on own initiative in high pressure environment
  • Attention to detail
  • CPC desirable or willing to work towards



What's next?

Apply today, so we can make a difference for generations to come.

We're proud to be listed in The Sunday Times Best Places to Work 2023, being named as a Top 10 Very Big Organisation and Highly Commended as a workplace for 55+.

This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia.

We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know.

Here at Veolia, we're proud to be known as an equal opportunities employer. We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. So no matter their age, gender, gender expression, disability, race, ethnicity, religion, belief, sexuality or veteran status, every applicant who meets the minimum requirements will be considered fully.

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