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Ecommerce Coordinator FTC

3 months ago

London, United Kingdom Charlotte Tilbury Full time

About Charlotte Tilbury Beauty

Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.

Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.

Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the bran­d is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.

About the role

The Charlotte Tilbury Digital team currently has an exciting opportunity for an eCommerce Co-ordinator on a 6 MONTH FTC , supporting the team primarily across UKROW to be responsible for the UK, Australia, EU and Hong Kong website operations. This role provides a fantastic opportunity to grow, learn and progress with daily operational, executional and reporting responsibilities.

As the Ecommerce Coordinator 6 Month FTC

  • Partner with the NA eCommerce Co-ordinator on creating NPD trackers for all new launches, updating twice weekly for all relevant markets. Feedback any key findings to wider teams, providing actionable recommendations
  • Partner with the NA eCommerce Co-ordinator to maintain the Global and Regional Trade calendars, ensuring all new launches and promotions are visible to the wider Digital team
  • Complete relevant internal briefs for all trade plans as instructed by eCommerce Regional Managers
  • Following approval and brief creation execute all ecommerce initiatives as per the trade plan. Complete end-to-end testing in a timely manner before launch
  • Work cross functionally to facilitate the successful launch of all new products ensuring that copy, imagery and video assets are delivered to the Ecommerce Trade Team within set deadlines.
  • Conduct regular audits of product, content, customer care and shipping pages to ensure there are no discrepancies and there is consistent messaging across the site. This includes updating terms & conditions for all departments, stockists and shipping information as well as updating all copy, imagery and video as requested
  • Upload all new products to Elastic Path based on the product forms in a timely manner. This will include the creation of products, placing test orders and uploading all imagery and copy
  • Work closely with the Operations team to ensure optimum stock levels are always maintained and any OOS/at risk stock is managed effectively, as well as communicated to wider Digital team
  • Be the day-to-day contact for the Customer Service team for on-site inquiries. Following feedback, make any necessary amendments to product merchandising, assortment, copy or imagery online in partnership with relevant teams

Who you will work with

You will be working with the broader digital team.

About You

  • Comfortable working within a fast-paced environment and be able to continually adapt
  • Demonstrate both a creative and commercial mind-set
  • Demonstrate numerical and reporting skills
  • Proficient in Outlook, Microsoft Office Suite and enterprise e-commerce platforms
  • Have excellent communication skills and an eagerness to work collaboratively across departments and functions
  • Experience with Google Analytics, Elastic Path and/or Looker is a plus

Charlotte Tilbury is a fast-paced and dynamic environment where nimble mindsets, striving to deliver the best and wanting to be part of a #dreaamteam are key. Even though we have requirements our experience and background are just a guide, we still love to welcome applicants with more or less experience stated, provided necessary skills can be demonstrated. Even if you don’t tick all the boxes – Apply anyway

  • Generous staff discount
  • Generous product gifting
  • 25 days holiday plus bank holidays
  • Hybrid and flexible working
  • Dog friendly office on Monday and Fridays.
  • Access to Tilbury Treats - discounts on everything from gym memberships to cinema tickets.
  • Other fabulous benefits such as life assurance, birthdays off work and pension contribution.

At Charlotte Tilbury, our mission is to empower everybody in the world to be the most beautiful version of themselves. We support this by encouraging and hiring people with diverse backgrounds, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.

WE WOULD LOVE TO WELCOME YOU TO OUR DREAM TEAM…APPLY TODAY

Benefits