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IT Support/engineer

3 months ago

Norwich, United Kingdom Cooper Lomaz Recruitment Ltd Remote Work Freelance Full time

IT Support/Engineer contract for 4-6 weeks (with the possibility to be extended)

Candidates must be based locally in Norfolk

Opportunity to join a busy and vibrant IT team based in North Norwich - Anglian Group is the UK's largest home improvement company with an impressive nationwide presence we are currently looking to recruit an experienced 2nd Line Support Technician - the role will include:

  • Provide second line support for all company users in all aspects of IT
  • Log faults with 3rd party maintainers, following up and ensuring resolutions are completed within agreed SLA's
  • Assist with conception, design and implementation of any new or enhanced IT solutions
  • Maintain the company's IT asset database
  • Ability to work on your own initiative but also part of a team.

Experience required:

  • In depth knowledge of Windows Operating Systems, Microsoft application software and Office 365 with the ability to diagnose and resolve software issues.
  • Good knowledge of MS Exchange and Active Directory
  • Strong knowledge of Desktop and Laptop hardware and be able to troubleshoot problems.
  • Understanding of TCP/IP.
  • Awareness of Citrix.
  • Knowledge of Android and other mobile operating systems.
  • Provide remote and on-line support.
  • Knowledge of WAN, LAN and wireless.