Duty Manager

4 weeks ago

Norfolk, United Kingdom Select Full time
Our client is seeking a highly motivated Duty Manager to join their team. As a Duty Manager, you will play a key role in ensuring the smooth operation of the hotel across all departments and maintaining exceptional customer service for guests.
Tasks/Duties/Responsibilities:
  • Undertake Duty Management in line with the Duty Management rota.
  • Execute tasks outlined on the Duty Manager's Checklist.
  • Supervise staff, reporting any issues to Managers &/or the Proprietor.
  • Address staff welfare, handling problems and complaints.
  • Manage guest relations, ensuring guest satisfaction and addressing any issues or complaints.
  • Oversee daily hotel operations, providing assistance in various departments if required.
  • Ensure strict adherence to Fire, Health, and Safety procedures.
  • Maintain high standards of personal appearance as per the hotel's guidelines.
Experience/Skills:
  • Management Experience: Previous management experience in the hospitality industry is essential.
  • Customer Service: Exceptional customer service skills with a focus on guest satisfaction.
  • Problem-Solving: Ability to promptly address issues and find effective solutions.
  • Team Leadership: Strong leadership skills to supervise and motivate staff.
  • Adaptability: Willingness to assist in various departments and adapt to different roles.
  • Safety Compliance: Knowledge of and commitment to Fire, Health, and Safety procedures.
What We Offer:
  • Competitive Salary: £25-£30k plus tips
  • Career Growth: Opportunities for professional development within a thriving hospitality environment.
  • Positive Workplace: Join a team dedicated to delivering outstanding guest experiences.
  • Full-time Benefits: Enjoy the benefits of full-time employment, including healthcare and paid time off.
If you have a passion for hospitality, proven management skills, and a commitment to exceptional customer service, we invite you to apply. Please click apply now to contact Ryan Parsons at Select Recruitment Specialists. 

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