Resident Liaison Officer

4 weeks ago

Nuneaton, United Kingdom Linsco Full time

Linsco are currently recruiting for a Resident Liaison Officer in Nuneaton to start work for a reputable housing client of ours. This is a short term role for a period of around 9 days cover.

You will act as the main point of contact between residents and the housing company. In this role, you will play a vital part in ensuring resident satisfaction by addressing their inquiries, concerns, and feedback, and facilitating clear and effective communication.

Key Responsibilities:

  • Act as the primary point of contact for residents, responding to their inquiries, concerns, and requests in a timely and professional manner.
  • Facilitate clear and effective communication between residents and the housing company, ensuring residents are informed about upcoming works, events, and changes that may affect them.
  • Address and resolve resident complaints or issues promptly, working with relevant departments to find suitable solutions.
  • Conduct regular site visits and meetings with residents to gather feedback and ensure their needs are being met.
  • Maintain accurate records of resident interactions, including complaints, inquiries, and resolutions, to track trends and identify areas for improvement.
  • Coordinate with maintenance and repair teams to ensure that reported issues are addressed and resolved efficiently.
  • Assist in the planning and execution of resident engagement activities, such as meetings, events, and surveys, to foster a sense of community and gather valuable feedback.
  • Prepare and distribute communication materials, such as newsletters, notices, and updates, to keep residents informed about relevant developments.
  • Support the development and implementation of resident satisfaction initiatives and programs.

Key Requirements:

  • Previous experience in a customer service or resident liaison role, preferably within the housing or property management industry.
  • Strong communication and interpersonal skills, with the ability to build positive relationships with residents and stakeholders.
  • Excellent problem-solving abilities and a proactive approach to addressing challenges.
  • Ability to manage multiple tasks and priorities effectively, with strong organisational skills.
  • Proficiency in Microsoft Office Suite and experience with customer relationship management (CRM) software.
  • Empathy and understanding towards residents' needs and concerns, with a commitment to delivering exceptional customer service.

If interested in this role, please apply with your CV.

Linsco is acting as an Employment Agency in relation to this vacancy.

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