Admissions and Car Parks Team Leader

4 weeks ago

Windsor, United Kingdom Legoland Full time

Admissions and Car Parks Team Leader - Windsor, Berkshire

Job Type: Guaranteed Hours

Location: LEGOLAND® Windsor Resort, Windsor, SL4 4AY

Hours: Full time fully flexible, any 5 days out of 7, including weekends and bank holidays according to our operational calendar

Contract Type: Permanent, hourly paid

At LEGOLAND Windsor Resort our 2024 season is in full swing, and we are looking for an Admissions and Car Parks Team Leader to join the team

The Admissions and Car Parks Team are the very first people our guests will meet when they arrive at LEGOLAND Windsor Resort, and you will lead that team to deliver exceptional guest interactions from the first greeting in the morning, to farewell pleasantries at the end of the day.

You will work alongside the wider Admissions management team to drive consistently high standards across your team, whether that’s directing guests in the car parks, scanning tickets at the turnstiles, selling tickets or annual passes at the ticket windows – you’ll motivate and empower the team to make each guest interaction memorable and impactful.

The Admissions and Car Parks Team Leader will oversee the daily running of the front line team, acting as a role model for our company values, delivering engaging staff briefings, reporting accurate attendance figures, tracking variable labour budgets and ensuring the efficient running of the department.

Please note – internally this role is known as Admissions & Car Parks Coordinator

Qualification & Experience

Experience working in a guest services or customer service function with face-to-face guest interactions is essential The ideal candidate will have previous experience with deescalating guest complaints, ensuring that compensation (where necessary) is aligned with company budgets and policies You will be a confident and competent communicator, with a passion for exceptional guest service and a proactive approach to guest feedback We would love it if you have previously managed a small team before, or undertake a Team Leader or Duty Manager function Experience working within a theme park is advantageous

Benefits

Pay of £12.34 per hour 40% discount off LEGO sets and products on the online LEGO Store Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit) Staff discount codes for Merlin Annual Passes to gift to loved ones Fortnightly pay Pro rata holiday allowance based on 28 days full time equivalent Private pension scheme Life assurance scheme Employee assistance programme Access to Perks at Work which 30,000+ national & local employee discounts Free staff parking Ongoing training & development

About the LEGOLAND® Windsor Resort

We are looking for an Admissions and Car Parks Team Leader to join our AWESOME team at the UK’s favourite children’s theme park; the LEGOLAND® Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to two awesome LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO® brick. This role is based at the Windsor theme park, located in 150 acres of beautiful parkland.

About Merlin

A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us and one of the team will get back to you as soon as possible.

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

  • Admissions and Car Parks Team Leader

    5 days ago

    Windsor, United Kingdom LEGOLAND Parks Full time

    What you'll bring to the team: **Admissions and Car Parks Team Leader** **Location**:LEGOLAND® Windsor Resort, Windsor, SL4 4AY **Hours**:Full time fully flexible, any 5 days out of 7, including weekends and bank holidays according to our operational calendar **Contract Type**: Permanent, hourly paid At LEGOLAND Windsor Resort our 2024 season is in full...

  • Admissions and Car Parks Team Leader

    2 weeks ago

    Windsor, United Kingdom LEGOLAND Parks Full time

    Roles & Responsibilities: **Admissions and Car Parks Team Leader** **Location**:LEGOLAND® Windsor Resort, Windsor, SL4 4AY **Hours**:Full time fully flexible, any 5 days out of 7, including weekends and bank holidays according to our operational calendar **Contract Type**: Permanent, hourly paid At LEGOLAND Windsor Resort our 2024 season is in full...

  • Admissions and Car Parks Team Leader

    3 days ago

    Windsor, Windsor and Maidenhead, United Kingdom LEGOLAND Parks Full time

    Roles & Responsibilities:Admissions and Car Parks Team LeaderLocation:LEGOLAND Windsor Resort, Windsor, SL4 4AYHours:Full time fully flexible, any 5 days out of 7, including weekends and bank holidays according to our operational calendarContract Type: Permanent, hourly paidAt LEGOLAND Windsor Resort our 2024 season is in full swing, and we are looking for...

  • Admissions and Car Parks Team Leader

    3 weeks ago

    Windsor, Windsor and Maidenhead, United Kingdom Legoland Full time

    Admissions and Car Parks Team Leader - Windsor, BerkshireJob Type: Guaranteed HoursLocation: LEGOLAND Windsor Resort, Windsor, SL4 4AYHours: Full time fully flexible, any 5 days out of 7, including weekends and bank holidays according to our operational calendarContract Type: Permanent, hourly paidAt LEGOLAND Windsor Resort our 2024 season is in full swing,...

  • Admissions and Car Parks Team Leader

    3 days ago

    Windsor, Windsor and Maidenhead, United Kingdom Legoland Full time

    Admissions and Car Parks Team Leader - Windsor, BerkshireJob Type: Guaranteed HoursLocation: LEGOLAND Windsor Resort, Windsor, SL4 4AYHours: Full time fully flexible, any 5 days out of 7, including weekends and bank holidays according to our operational calendarContract Type: Permanent, hourly paidAt LEGOLAND Windsor Resort our 2024 season is in full swing,...

  • Admissions and Car Parks Team Leader

    4 weeks ago

    Windsor, United Kingdom Legoland Full time

    Admissions and Car Parks Team Leader - Windsor, BerkshireJob Type: Guaranteed HoursLocation: LEGOLAND® Windsor Resort, Windsor, SL4 4AYHours: Full time fully flexible, any 5 days out of 7, including weekends and bank holidays according to our operational calendarContract Type: Permanent, hourly paidAt LEGOLAND Windsor Resort our 2024 season is in full...

  • Admissions and Car Parks Team Leader

    3 weeks ago

    Windsor, United Kingdom Legoland Full time

    Admissions and Car Parks Team Leader - Windsor, BerkshireJob Type: Guaranteed HoursLocation: LEGOLAND® Windsor Resort, Windsor, SL4 4AYHours: Full time fully flexible, any 5 days out of 7, including weekends and bank holidays according to our operational calendarContract Type: Permanent, hourly paidAt LEGOLAND Windsor Resort our 2024 season is in full...

  • Admissions and Car Parks Team Leader

    3 weeks ago

    Windsor, United Kingdom Legoland Full time

    Admissions and Car Parks Team Leader - Windsor, BerkshireJob Type: Guaranteed HoursLocation: LEGOLAND® Windsor Resort, Windsor, SL4 4AYHours: Full time fully flexible, any 5 days out of 7, including weekends and bank holidays according to our operational calendarContract Type: Permanent, hourly paidAt LEGOLAND Windsor Resort our 2024 season is in full...

  • Admissions and Car Parks Team Leader

    4 weeks ago

    Windsor, United Kingdom Legoland Full time

    Admissions and Car Parks Team Leader - Windsor, BerkshireJob Type: Guaranteed HoursLocation: LEGOLAND® Windsor Resort, Windsor, SL4 4AYHours: Full time fully flexible, any 5 days out of 7, including weekends and bank holidays according to our operational calendarContract Type: Permanent, hourly paidAt LEGOLAND Windsor Resort our 2024 season is in full...

  • Admissions Assistant

    3 weeks ago

    Windsor, United Kingdom LEGOLAND Parks Full time

    **Admissions Assistant** **Location**: LEGOLAND® Windsor Resort, Windsor, SL4 4AY **Hours**: Full time fully flexible, any 5 days out of 7 (immediate start) **Pay**:up to £9.50 per hour + pension, ongoing training and Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world - Pay Rates...

  • Admissions and Retail Assistant

    3 weeks ago

    Windsor, United Kingdom LEGOLAND Parks Full time

    **Admissions and Retail Assistant** **Location**:LEGOLAND® Windsor Resort, Windsor, SL4 4AY **Hours**: Full time fully flexible, any 5 days out of 7 (immediate start) **Pay**:up to £10.42 per hour + pension, ongoing training and Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the...

  • Admissions Host

    3 weeks ago

    Windsor, United Kingdom LEGOLAND Parks Full time

    **Admissions & Retail Host** **Location**: LEGOLAND® Windsor Resort, Windsor, SL4 4AY **Hours**: Full time fully flexible, any 5 days out of 7 (immediate start) **Pay**:up to £9.50 per hour + pension, ongoing training and Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world **About...

  • Admissions Host

    6 days ago

    Windsor, United Kingdom LEGOLAND Parks Full time

    **Admissions & Retail Host** **Location**: LEGOLAND® Windsor Resort, Windsor, SL4 4AY **Hours**: Full time fully flexible, any 5 days out of 7 (immediate start) **Pay**:up to £9.50 per hour + pension, ongoing training and Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world **About...

  • Housekeeping Team Leader

    1 week ago

    Windsor, United Kingdom LEGOLAND Parks Full time

    What you'll bring to the team: **Housekeeping Team Leader** **Location**:LEGOLAND® Windsor Resort, Windsor, SL4 4AY **Hours**:Full time fully flexible, any 5 days out of 7 **Contract Type**:Permanent, hourly paid As our awesome Hotel team get ready for the opening of our BRAND-NEW overnight accommodations: The LEGOLAND® Woodland Village, they are...

  • Housekeeping Team Leader

    3 weeks ago

    Windsor, United Kingdom LEGOLAND Parks Full time

    Roles & Responsibilities: **Housekeeping Team Leader** **Location**:LEGOLAND® Windsor Resort, Windsor, SL4 4AY **Hours**:Full time fully flexible, any 5 days out of 7 **Contract Type**:Permanent, hourly paid As our awesome Hotel team get ready for the opening of our BRAND-NEW overnight accommodations: The LEGOLAND® Woodland Village, they are expanding...

  • Rides and Attractions Team Leader

    3 weeks ago

    Windsor, United Kingdom LEGOLAND Parks Full time

    Roles & Responsibilities: **Rides and Attractions Team Leader** **Location**:LEGOLAND® Windsor Resort, Windsor, SL4 4AY **Hours**:Full time fully flexible, any 5 days out of 7, including weekends and bank holidays **Contract Type**: Permanent, hourly paid Our Rides and Attractions Team ensure that our guests are welcomed onboard our exciting variety of...

  • Hotel Nights Team Leader

    3 weeks ago

    Windsor, United Kingdom LEGOLAND Parks Full time

    Roles & Responsibilities: **Hotel **Nights Team Leader** **Location**:LEGOLAND® Windsor Resort, Windsor, SL4 4AY **Hours**:7pm - 7am night shifts, with 4-on, 4-off shift pattern (hours worked between 11pm - 6am to receive an additional £1 per hour) The role of Hotel Nights Team Leader is hugely exciting, as you’ll have the opportunity to be part of...

  • Retail Host

    1 week ago

    Windsor, United Kingdom LEGOLAND Parks Full time

    **Retail & Admissions Host** **Location**: LEGOLAND® Windsor Resort, Windsor, SL4 4AY **Hours**: Full time fully flexible, any 5 days out of 7 (immediate start) **Pay**:up to £9.50 per hour + pension, ongoing training and Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world **About...

  • Retail Host

    3 weeks ago

    Windsor, United Kingdom LEGOLAND Parks Full time

    **Retail & Admissions Host** **Location**: LEGOLAND® Windsor Resort, Windsor, SL4 4AY **Hours**: Full time fully flexible, any 5 days out of 7 (immediate start) **Pay**:up to £9.50 per hour + pension, ongoing training and Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world **About...

  • Hotel Front of House Team Leader

    2 weeks ago

    Windsor, United Kingdom LEGOLAND Parks Full time

    What you'll bring to the team: **Hotel Front of House Team Leader** **Location**:LEGOLAND® Windsor Resort, Windsor, SL4 4AY **Hours**:Full time, across a 7-day rota, with shifts between 7am and 10pm on a rotational basis **Contract Type**:Permanent, hourly paid The role of Hotel Front of House Team Leader is hugely exciting, as you’ll have the...