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Customer Service Coordinator

2 months ago

Northamptonshire, United Kingdom CMA CGM Full time

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. We are supply chain experts. We live and breathe logistics every day. Above all, we believe that this is a people business. That’s why we are building a global culture of teamwork and respect. We encourage initiative, and we engage and empower our diverse workforce to grow their careers within CEVA.

CEVA Logistics offers a broad range of end-to-end, customized solutions in both Contract Logistics and Freight Management thanks to our approximately 98,000 employees at more than 1,000 facilities in 160 countries worldwide. With the recent acquisition of the former Ingram Micro Commerce & Lifecycle Services business, we are building one of the world’s leading end-to-end eCommerce service offerings through the dedication and passion of our people—the heartbeat of our organization. As we continue growing at a fast pace, will you “Dare to Grow” with us?

 

YOUR ROLE

 

Our multiuser site based in Daventry have the need for a Account Manager to join their team to effectively coordinate activities with our customers and warehouse operations.

 

This is a Monday – Friday role working 40 hours per week.

 

WHAT ARE YOU GOING TO DO?

 

  • To be the primary day to day point of contact for the customers which can include, enquiries, complaints, stock check and invoicing.
  • Working with the Operations Manager and Operational Process lead, attend joint meetings daily and periodically as required.
  • Deliver with clarity and professionalism superior level of responsiveness in support of your customer relationships.  
  • Identify potential areas of growth within the customer’s account and refer these directly to the Senior Key Account Manager.
  • Work in partnership with the customers to produce forecasts and detailed activity planning in support of revenue targets and delivery of operational services.

 

WHAT ARE WE LOOKING FOR?

 

To be successful in this role you will have proven experience within a customer facing role and the ability to build excellent working relationships. It is advantageous if you have experience within an account management role and invoicing experience.

You will be a natural communicator who is able to build effective relationships with stakeholders, highly organised with an energetic approach to work.

 

WHAT DO WE HAVE TO OFFER?

 

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

 

ABOUT TOMORROW

 

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.

 

 

 

CEVA Logistics UK&I is committed to attracting, acquiring and retaining the best possible candidates  in an equal and inclusive way that is consistent with employment legislation and best practice. We aim to select the best available person for  every vacancy irrespective of age, disability, colour, race, nationality, ethnic or national origin, religion or belief, political beliefs, sex, sexual orientation, gender reassignment and marital or civil partnership status.
Please note that candidates will be subject to the necessary right to work checks for the UK and Ireland. IND2