Service Manager

4 weeks ago

Ware, United Kingdom The Sales Recruitment Network Full time
Synopsis: My Client is seeking an experienced Service Manager from an Industrial Doors, Shutters and Gates background, capable of managing the customer interface and communicating at all levels. £K Excellent Negotiable Salary, OTE, car plan,pension and exec benefits. Based in the Hertfordshire Branch Job Title: Service Manager

- Industrial Doors, Shutters and Gates Package: £K Excellent Negotiable salary, OTE, car plan, pension etc Area / Location: Ware,Hertford, Herts Job Description: My Client

has beenin business since 1966 and is a major independent door company specialising in the manufacture, installation, repair and maintenance of all types of Industrial Doors and Shutters, Steel Fabrication, Lift Gates and Shutters, Industrial Roofingand Structural Glazing. The Client has a strong and varied customer base in industry sectors such as MoD, Railways, Retail and Airports as well as numerous local and national businesses. They have a UK wide Branch Network. Their experienced team of engineers, electricians, roofers and fabricators are all full time employees allowing them to maintain a high quality level of service and workmanship. They operate an emergency call out service 365 days a year. Reportable to the Branch Director, they are seeking a Service Manager to run their service and repair teams within a busy/fast moving work environment. The candidate much be able to prioritise their own workload, work under pressure and work be able to work well as part of a team to achieve targets and deadlines. Attention to detail is vital, as is using initiative and having the ability to investigate and solve problems Customer service experience is essential and must be confident and able to communicate well with people at all levels within the business as well as having a professional approach when speaking to customers and suppliers. Responsibilities and Duties List of Responsibilities to include, but not limited to Accountable for the day to day running of the Repairs, Service and Installation department Receiving orders, logging on & producing job sheets Planning Diary for engineers. Update Customer Portals Update service schedules Logging further quoted works required Preparing job file for invoicing Pricing reactive visits and updating the customers. Preparation of quotations for follow on works and new enquiries Site visits and safety audits Providing site engineers technical support and works instruction Site surveys and customer meetings as necessary Managing maintenance on site tools/Equipment and vehicles Inclusion on their out of hour phone rota Qualifications and Skills Core skills to include: Trade specific knowledge within the field of Industrial Doors and Gates Strong mechanical and some electrical knowledge an advantage Trade specific qualifications, an advantage Good organisational skills and communications Experience within a similar role preferred. Salary dependant on experience

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