Role: Field Service Manager Location: Dundee
We are seeking experienced and dedicated Field Service Manager to lead the delivery of best-in-class customer experience for our global customer base, across the product range.

This role will be responsible for managing the activities of the in-house service team and developing third party service partners to ensure the timely delivery of both planned and unplanned maintenance, installation, and repair activities.

Developing the tools, documentation, and standard operating procedures to ensure ahigh quality work, detailed record keeping is kept to feedback into continuous engineering improvement.

Deliver remote product support to clients and ensure that appropriate documentation is created to ensure the development of organisational knowledge.

Supervise and mentor a team of field engineers, fostering a culture of collaboration, accountability, and continuous learning.
Conduct performance evaluations, set goals, and provide regular feedback to team members, promoting individual growth and career development.

Service Delivery and Quality Assurance:
Oversee the execution of field service activities, ensuring adherence to timelines, budgets, and quality standards.
Implement best practices and quality assurance processes to deliver exceptional service and uphold the company's reputation for excellence.

Client Management:
Build and maintain strong relationships with clients, acting as the primary point of contact for field service-related matters.
Project Planning and Resource Management:
~ Collaborate with project managers to manage resource allocation, and scheduling to ensure efficient service delivery.


Identify opportunities for process optimization and efficiency gains in field service delivery and project execution.
Implement continuous improvement initiatives to enhance engineering service operations.

Proven experience in field service role or field service management
Previous experience in a managerial or supervisory position, demonstrating strong leadership and team-building skills.
Excellent communication, interpersonal, and customer relations skills.
In-depth knowledge of field service practice.
Ability to manage multiple projects simultaneously and prioritize tasks effectively.
Proficiency in Jira Service Management or similar issue tracking software.
Strong analytical and problem-solving abilities to support remote support of clients.
Commitment to delivering high-quality field service and achieving client satisfaction.
Excellent PC, MS Office skills, coupled with bespoke programming or design software experience.
Experienced to work in complex project environments with and managing third-party vendors and subcontractors.
Able to analyse data using sound statistical methodology and effectively present technical information.
Experience in aquaculture, agriculture, marine or offshore industries would be beneficial.