IT TRAINING AND SUPPORT ANALYST

4 weeks ago

Oxford Oxfordshire, United Kingdom Omega Full time

Technical Support Analyst Location: Oxford
Contract: Permanent
Due to the nature of this position you will require DBS Security Clearance and be eligible for SC clearance.

We are currently working with an aerospace client based at the Oxford Airport who are looking for a Technical Support Analyst.
Your responsibilities will be to undertake technical activities concerning the installation and support of computer and related equipment, ensuring the smooth running of the company's business with the minimum of disruption.
You will act as first line support for all helpdesk requests and incidents.

Provide first-line technical support to end-users via face-to-face interactions, telephone, and email.
Support and troubleshoot issues related to telephone systems.
Provide support for audio-visual equipment, projectors, and video conference facilities.
Manage the resolution of IT issues, problems, service requests, and changes using the AHUK Helpdesk tool.
Conduct audits of computers to ensure all software is authorised and licensed.
Maintain an accurate inventory/database of IT hardware and software.
Liaise with third-party IT support companies and vendors as required.
Provide IT support to other AHUK offices as needed.
Adhere to defined IT standards and procedures.
Maintain an inventory/database of IT hardware and software
Liaise with third party IT support Companies and vendors

An ideal candidate for the Technical Support Analyst role would have:
Strong expertise in supporting Windows based PC’s and servers
Windows Desktop (Enterprise)
MS Office & MS Products
Basic understanding of network infrastructure (TCP/IP, DNS, DHCP)
Experience with ticketing systems and ITIL best practices
Ability to provide clear and concise technical support to non-technical users
A Qualification in IT (A+ or MCSE)
Experience in a Technical support environment
Windows, Firewall, PALO ALTO, Checkpoint, Active Directory, Networking, Telephony, Security, Virtualisation, VMware, MDM, IOS, Android, Linux

Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors.

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