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Assurance Manager

4 months ago

Birmingham, United Kingdom West Midlands Police Full time

Role Purpose

The role will support the Internal and External Assurance team, who will design and undertake a programme of audit and assurance activities within WMP.

The post holder will support one or more of the following functions - HMICFRS liaison and reporting, IOPC investigation review and recommendation monitoring, other review/inspection recommendation tracking services for the force - and maintain the relationships (internal and external) and knowledge base which underpin these.

They will work within the Internal and External Assurance team to provide data capture, secretariat and administrative services, to include the development and maintenance of systems and procedures, development and supervision of staff (including external staff) where required.

The role will work with the Assurance Lead to manage relationships and activities associated with an assurance plan, which will involve internal and external liaison (e.g. HMICFRS liaison, OPCC audit).

The post-holder will advise and coordinate stakeholders to assist the force to understand its performance, assurance and risk position to drive improvements in the services we provide to the public.

Key Responsibilities:

The post holder will support the planning and conducting of audit, assurance and coordination work within the organisation, based on an annual programme of work linked to:
  • HMICFRS inspections, recommendations and areas for improvement,
  • IOPC investigations and recommendations,
  • Recommendations and other organisational learning from internal reviews or reviews/inspections by other agencies,
  • victim service assessments,
  • policy oversight.
Primary responsibilities are:
  • To respond to user queries and help requests, gather information with regard to organisational risks, issues and priority learning, audit and assurance recommendations and areas for improvement, and try to assist with a resolution as quickly as possible.
  • To maintain/interrogate detailed records of audit/assurance data with software and hardware to enhance the knowledge base which allows knowledge to be disseminated across the organisation.
  • To monitor trends and anomalies within source data, reporting findings accurately and appropriately.
  • To maintain relevant dashboards, spreadsheets and systems to ensure they are accurate and up to date information is available to those who require it.
  • To work with Strategy colleagues and business units to create presentations for key strategic meetings.
  • To collate and record performance indicators and statistical data and prepare relevant timely management information.
  • To maintain regular performance reports and be verbally able to communicate and / or present findings to stakeholders.
  • To answer Freedom of information requests.
Co-ordination of audit and assurance activities will also involve business support activities, such as note taking, action tracking, diary management, room booking, minor financial and logistical transactions (with management approval).

The post holder will be primarily supporting audit activity, but as they develop their audit skills they may also:
  • To manage small audit and assurance projects and insight generation activities.
  • To conduct qualitative and quantitative research with customers and stakeholders using appropriate engagement tools.
  • To use analytical skills to identifying trends, opportunities and challenges.
Knowledge and Experience

Essential Experience:
  • Audit Qualification, working towards or extended experience
  • Awareness of performance, assurance and risk management and analysis, across different service delivery areas.
  • Experience of coordinating/completing statutory returns (e.g. seasonal data returns, freedom of information responses etc).
  • Experience of working in a business support role with senior managers.
  • Experience of developing and managing effective relationships with other teams and outside agencies.
  • Experience of working on own initiative and without supervision.
  • Demonstrable experience of prioritising work in order to meet deadlines.
  • Experience of working to a high degree of accuracy with data and information.
  • Experience of analysing, developing, maintaining and extracting data from management information systems and documentation.
  • Experience of researching, collating, organising and shaping complex information/data for inclusion in reports/cases.
  • Experienced and competent in the use of MS Office applications (specifically Share Point, Word, Excel, Teams and PowerPoint).
Essential Knowledge:
  • Knowledge of internal audit or inspection processes.
  • Sensitivity to the needs of diverse communities served by the team.
  • Knowledge of Force strategy, priorities and plan.
Desirable Experience:
  • Experience of working in an audit/risk/assurance support role within the policing/law enforcement sector.
  • Experience of managing relationships with government departments/non-departmental government bodies/other public authorities.
Desirable Knowledge:
  • An understanding of internal policies and procedures regarding security (IT, information, estates), finance, procurement.
  • An appreciation of a range of research and evaluation methods.
Skills

Essential:
  • First-class organisational and co-ordination skills, with the ability to plan and support activities involving multiple stakeholder groups.
  • Attention to detail.
  • Excellent problem-solving skills
  • A keen interest in performance, risk, assurance and organisational learning.
  • Able to extract data from records for monitoring purposes
  • Ability to maintain positive and professional relationships, even in challenging circumstance.
  • Excellent written and oral communication skills.
  • IT literate and confident.
  • Political sensitivity.
Personal attributes:
  • Ability to work and respond within challenging timeframes, adopting a flexible and positive approach to ensure outcomes are effectively delivered.
Desirable
  • Research and analytical skills, with an understanding of evidence-based practice.
  • Ability to store, manage and share information accurately and securely in conjunction with storage, retention and disposal guidelines.
  • Project/programme management or business analysis skills.
  • Personal resilience to respond to rapidly changing circumstances in an environment of regular scrutiny by the media, public and others based on inspection findings.
Probationary Policy:

Under the Probation Policy, if you are currently in your probation period, during your probationary period you will not be permitted to apply for alternative police staff roles within the Force unless there are exceptional circumstances. In such cases, you would require the support of your line manager prior to applying for alternative roles, and if successful, your probationary period will start over.- Policies - Probation Period (Police Staff) (wmpad.local)

Hours and Location

The role is based in Lloyd House. This role is full time and therefore subject to standard contractual hours (36.5) but flexible working arrangements will be considered and accommodated wherever possible. The post holder will be expected to work in an agile manner (usually a minimum of 60% in Lloyd House) in accordance with the demands of the role. Lloyd House operates a hot desk policy.

Vetting

Successful applicants will be required to pass Management Vetting and Counter Terrorism Clearance scrutiny prior to commencing their role, this will include a full background & financial disclosure as part of the vetting process.

Medical

Appointment to this role will be dependent upon successfully medical checks, which may include a drugs test and if required a fitness test.

Contact

For further information please contact Arnisa Qasim on nisa.qasim@westmidlands.police.uk
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