Reinsurance Claims Adjuster

4 weeks ago

City of London Greater London, United Kingdom Nashrock Insurance Recruitment Full time

As a Claims Handler, you will manage claims from initial report to settlement, coordinating with surveyors, adjusters, and lawyers when necessary. You will ensure accurate record-keeping of each claim's status.

Key Responsibilities

  • Claims Management : Determine coverage, set reserves, and settle claims across various classes of business, primarily Property Treaty.
  • Collaboration : Liaise with co-insurers, syndicates, and claims bureaus on large or complex claims, issuing market circulars as needed.
  • Service Provider Coordination : Manage and communicate with service providers such as lawyers, loss adjusters, and third-party administrators throughout the claim lifecycle.
  • Record Keeping : Maintain comprehensive electronic claims records, ensuring they accurately reflect the current status.
  • Legal Knowledge : Apply knowledge of tort and contract law, staying updated on relevant legal developments.
  • Compliance : Ensure adherence to regulatory requirements, maintaining up-to-date systems and procedures.
  • Relationship Building : Foster strong relationships with brokers, adjusters, agents, coverholders, TPAs, and other service providers, maintaining professionalism and efficiency.
  • Outsourcing Oversight : Review and oversee delegated outsourcing arrangements.
  • Internal Liaison : Coordinate with Reinsurance and Underwriting departments on key issues, monitoring claim activity and suggesting future remedial measures.
  • Complaint Management : Handle policyholder complaints through established procedures.
  • Reporting : Prepare and analyze monthly and quarterly reports.
  • Consultation : Work with Underwriters on underwriting intent, settlements, and disputed coverage.
  • Business Travel : Travel as necessary for business needs.

Regulatory Responsibilities

  • Customer Guidance : Provide guidance to customers on claim processes and progress.
  • Timely Settlement : Aim for prompt agreement on settlement terms and timely payment of valid claims.
  • Complaint Handling : Identify, record, and refer customer complaints appropriately.
  • Customer Fairness : Ensure fairness in customer treatment.

Requirements:

Experience

  • Essential : Solid understanding of Reinsurance Treaty claims.
  • Desirable : Treaty claims handling experience.

Technical Skills

  • Essential : Proficiency in MS Office (Word, Excel - intermediate level).
  • Desirable : Experience with EDC (Lloyd's and LIRMA).

Education

  • Essential : Lloyd's Introductory Test, GCSE Maths grade B or above.
  • Desirable : ACII, A Level Maths grade C or above.

Personal Skills

  • Ability to work independently.
  • Professional and well-presented.
  • Strong interpersonal skills.
  • Excellent organizational, communication, and negotiation skills, with the ability to liaise at all levels.

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