Manager-Account Manager

4 weeks ago

Stevenage Hertfordshire, United Kingdom ServerChoice Full time

Overview ServerChoice are looking for an individual with a confident and professional telephone style who can support and accelerate our already fast growth in the datacentre market.
You will be responsible for processing new business enquiries via inbound activity, with full back-up from the existing sales & support teams.
You will also spend much of your time maintaining contact and relationships with existing accounts, via e-mail, Teams and occasionally in person. Success will come from building up trust, credibility, rapport, and working with clients to maximise mutual value.
We are looking for a candidate to hit the ground running, so some sales experience in B2B is required. Ideally this experience would be in the IT / Datacentre space, but not essential. What is essential is determination, motivation, and a positive attitude.
In this role you will need a flexible approach and be comfortable in the knowledge that the responsibilities may evolve as the company continues to grow and expand the services it provides.
Our standard working hours are 9:00am to 5:30pm Monday to Friday.
Applicants should be determined, confident and engaging, as well as highly motivated to maximise their earnings through our generous uncapped commission scheme. We have a positive and inclusive working environment and offer several additional benefits and rewards.

Primary Responsibilities
Provide a first-class service to clients via our inbound channels from initial enquiry through to sales closure.
Build relationships with our customers and be the reason they want to continue using our services by delivering the kind of positive experience they’ll want to tell their friends and colleagues about
With a customer-centric approach, progress clients through our sales process, including gathering sales intelligence and objection handling, acting as a trusted adviser.
Balance the reaching of sales quotas with providing best-in-class customer experience & support.
Organise and manage own workload as appropriate to ensure efficiency.
Receiving and handling inbound & outbound phone calls, as well as communicating both commercial and technical information via email
Meet and exceed all KPIs.
Record call history, activity, and customers response in detail within Pipedrive.
Build and maintain a pipeline of opportunity.
Deal with key decision makers.
Align with company values.
Skills & Experience Required
Previous Sales or Account Management experience in a B2B (Business-to-Business environment) is highly advantageous.
Confident, engaging, and professional telephone manner
Self-motivated, self-starter, with a ‘can-do’ attitude, hungry to close deals and earn excellent commission.
Prior B2B sales experience
Proven track record in achieving or exceeding sales targets
Team player willing to go above and beyond to help shape our rapidly growing company.
Excellent organisational and time management skills, with the ability to multi-task
Excellent verbal and written communication skills
Professionalism and high attention to detail
Ability to communicate clearly and concisely whilst building rapport and trust.
Customer-centric approach to sales; understanding their needs and drivers with the ability to handle objections and remove barriers.
Strong Microsoft Office skills with experience of using a CRM (we use Pipedrive, and will provide full training)
You will have a valid, current UK driving license, and preferably your own vehicle, insured for business use and be able to travel to other sites if required.
Desirable Skills
Experience of working in IT or Datacentre sales would be a significant advantage.
Knowledge of technology would be a significant advantage.
Experience in using CRM systems, specifically Pipedrive.
Personal Attributes
Ability to remain calm under pressure and meet deadlines.
Strong organisational skills with a high attention to detail
Strong emotional intelligence & ability to adapt to differing stakeholder levels.
Ability to prioritise and handle multiple tasks at any given time. 
Pro-active and enthusiastic with a can-do attitude
Excellent verbal and written communication skills
Good commercial acumen
Ability to work on own initiative as well as being a team player.
Confident and professional on the phone
Extremely motivated, hungry to close deals and earn excellent commission.
Customer-centric approach to sales with a ‘can-do’ attitude
Ability to learn new technology and demo sites to prospective customers.
Sales experience essential, ideally security/DC/related areas
Proven track record of achieving or exceeding sales targets
Team player, willing to go above and beyond to help shape our rapidly growing company.
Excellent organisational and time management skills
Professionalism and high attention to detail
Excellent PC skills, including good working knowledge of MS Office
You will have a valid, current UK driving license, and preferably your own vehicle, insured for business use and be able to travel to ServerChoice sites if required.
ServerChoice Benefits
~25 days annual holiday
~ An additional day’s annual holiday for your birthday
~ Company Pension
~ Subsidized gym membership
~ Perkbox employee benefits platform
~ Frequent team events
~ Private Healthcare (individual cover only)
~ Learning Allowance Benefit – a reimbursable benefit of £100 per annum (or equivalent) for you to spend towards your personal career development.
~ Flexible working policy

Strictly No Recruitment Agencies; any submission of resumes without prior request / engagement from ServerChoice will not be deemed as an introduction and therefore will not warrant an introduction fee.

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