Customer Service Agent

5 days ago

Corby Northamptonshire, United Kingdom BSH UK & Ireland Full time

Tomorrow is our home Start at BSH Home Appliances Group if you believe in delivering quality: As a leading manufacturer of home appliances and solutions, we can rely on people in our production sites who do their best. With our global brands Bosch, Siemens, Gaggenau and Neff as well as our local brands, we fully trust in their excellent work. In return, they know we will give them the chance to extend their skills and grow. Join us now and give your career a home.
Permanent (P)
Total weekly hours: 37.5
You will work a 4-on/4-off shift pattern (Monday to Sunday) 
Your responsibilities:
Booking engineer visits, providing and assisting with troubleshooting and ongoing maintenance of an appliance
Registering appliance warranties; Offering extended warranties
Identifying and ordering spare parts and accessories
Providing pre-purchase advice and replacement appliances.
You will ensure that telephone calls are handled promptly, efficiently and meet our call and quality targets. You will also adhere to GDPR legislation and ensure full confidentiality at all times.
Your profile:
A customer service background is required; you will also need to have strong telephone communication skills, be customer focused and able to demonstrate empathy
Accuracy, flexibility and the ability to problem solve will be necessary in this role
The ability to work as an individual whilst contributing to the overall success of the team is paramount
You will also need to be computer literate, able to work under pressure, and show resilience
Strong communication skills and you will maintain a professional attitude, building and maintaining relationships with internal and external stakeholders.
Benefits: 
Real Living Wage Employer.
Bonus Scheme.
Life Assurance.
Enhanced Holiday Entitlement.
Contributory Pension Scheme.
Salary Sacrifice EV scheme.
Employee Discount and Access to BSH Reward website.
Training and Development Opportunities.

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