Information Technology Technician
Found in: Jooble UK C2 - 2 weeks ago
IT Technician
Salary Circa: £26,000
Location: Newport
Onsite
Provide top-tier service to users and efficiently engage with third parties to maintain smooth operation of business systems. The organsiation are going through a very exciting Big Digital Transformation
Key responsibilities include:
- Promptly address hardware and software issues within Service Level Agreement timeframes.
- Escalate incidents to higher support levels when necessary.
- Facilitate ongoing communication between users, their managers, and IT support regarding service issues.
- Offer technical advice and guidance on IT hardware and software.
- Conduct periodic reviews of helpdesk issues to identify trends and root causes, contributing to departmental training reviews.
- Ensure all IT equipment and commercial software are suitable for office use and users are proficient in their use.
- Procure and implement new systems and services as needed, collaborating with internal partners and third-party vendors.
- Assist IT Manager in maintaining corporate applications, servers, Wi-Fi, and infrastructure security.
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