Information Technology Technician

Found in: Jooble UK C2 - 2 weeks ago


Newport, United Kingdom Accelero Full time

IT Technician

Salary Circa: £26,000

Location: Newport

Onsite

Provide top-tier service to users and efficiently engage with third parties to maintain smooth operation of business systems. The organsiation are going through a very exciting Big Digital Transformation

Key responsibilities include:

  • Promptly address hardware and software issues within Service Level Agreement timeframes.
  • Escalate incidents to higher support levels when necessary.
  • Facilitate ongoing communication between users, their managers, and IT support regarding service issues.
  • Offer technical advice and guidance on IT hardware and software.
  • Conduct periodic reviews of helpdesk issues to identify trends and root causes, contributing to departmental training reviews.
  • Ensure all IT equipment and commercial software are suitable for office use and users are proficient in their use.
  • Procure and implement new systems and services as needed, collaborating with internal partners and third-party vendors.
  • Assist IT Manager in maintaining corporate applications, servers, Wi-Fi, and infrastructure security.



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