Application Support Specialist

2 weeks ago

Cheshire West amp Chester Cheshire, United Kingdom Collabera Digital Full time

We are seeking an experienced Application Production Support for banking Applications, whose primary responsibilities would be identification and resolution of production incidents, problem management post incident resolution to determine root cause, mitigating actions, drive and track permanent resolution along with management of incident and problem tickets through the enterprise ITSM tool.

Capacity and Performance Management.
Working with development teams for take-on and training of new services or significant upgrades.
Providing support for Audits (internal and external).
5+ years of relevant IT experience (Production Support, ITIL, Release Support, Technical Implementations, or equivalent)
~ Excellent written and verbal communication skills (English)
~ Java/J2EE – Core Java, JDBC, EJB, & Java Web Services & Experience in Server-side technologies - SOAP/Restful services, XML/XSLT, XML, JDBC, AOP, MQ Micro Services & MuleSoft.
~ Good knowledge of Middleware components such as Message Broker, IBM Websphere MQ, JBoss application server, MuleSoft
~ Strong operating system knowledge in Unix and Windows including strong scripting skills
~ Experience with Database technologies (examples Oracle, DB2 and PL/SQL )queries to support incident resolution.
~ Experience of handling various production support roles (technical – L1/L2/L3) and hands-on experience in using at least 2-3 widely used monitoring / scheduling tools
~ Ability to be part of IT production support team providing front-line technical support to end users responding to issues related to Incident / Problem Management, Release/Deployment, Operational Readiness, Application Monitoring & Production Governance
~ Experience troubleshooting, analysis, research, and resolution using advanced query, programming skills, conduct root cause analysis, and identify mitigations/risk
~ Experience with real-time restoration, triaging of issues impacting technical services (application/infrastructure) to bank customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period
~ Ability to work closely with Technology Infrastructure Teams, Development & Testing Teams in supporting Integrated / Independent releases, software/hardware upgrades, server upgrades, etc.
~ Ability to assess initial severity, gather impacts, engage necessary supporting teams, and escalate as necessary to ensure timely restoration
~ Experience with on call support for triaging problems, coordinating with various support teams across the organization and carryout activities related to incident and problem management
~ Ability to communicate with all lines of business and management the overall status and health of the application, contribute to automation, causal analysis, develop shared/common solutions, and proactively identify cross-functional or technical issues


Collabera Digital is a new age digital engineering company delivering unique experiences, actionable insights, and intelligent products & platforms at the intersection of talent & technology.
With a global presence spanning 11 countries throughout APAC and Europe, our network of over 25 global offices serves as the epicentre of digital innovation.
With Collabera Digital ( you:
Will get to work on numerous challenging and exciting projects on our various offerings including Salesforce, AI/Data Science, Generative AI/ML, Automation, Cloud Enterprise and Product/Platform Engineering.
At Collabera Digital you have high chances of project extension or redeployment to other clients.
Will have endless opportunities to learn new technologies through our Training arm – Cognixia. We have a referral policy in place.

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