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Digital Content Officer

2 months ago

London, United Kingdom London Borough of Lambeth Full time €42,855

Digital Officer PO1: Starting salary £40,389 pa rising in annual increments to £42,855 pa pro-rata incl LW
1 x Permanent Contract
Based in Lambeth / Hybrid
It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth’s communities and residents through our To deliver on these ambitions, we have embarked our transformational One Lambeth Programme ensuring we are ‘connected by purpose,’ in everything we do to deliver excellence. About Lambeth Council Digital, Data and Technology
We need an ambitious technical and ambitious person to join us a Digital Officer in our Digital, Data and Technology (DDaT) Service at Lambeth Council.
We need an experienced Digital Officer to join our team in Brixton.
The Digital Officer will focus on content, updating and maintaining, and end to end user journeys on the council’s digital platforms. Our digital platforms include our website, ancillary sites, online forms, and online applications that support our internal and external customers.
What we do is so important, we keep our front-line workers connected to the tools and technology they need to deliver in their roles. Reporting to the Head of Service – Digital & Design, the Digital Officer will implement and build on the Councils Digital strategy and Customer Experience strategy.
To record, escalate and resolve customer queries relating to the council’s Website, Digital Customer Portal, eForms, Intranet and other key products.
To assist with the procurement and contract management activities undertaken by the council’s digital service area.
Use content management systems to create, review and update online content based on evidence from user research, user testing, feedback, and analytics.
To determine the best format for displaying information to the user and produce content autonomously.
To use ‘Plain English’ and communicate complex topics and processes in a way that online users can understand with ease.
To collaborate with subject matter experts and ensure the accuracy, relevance, and timeliness of digital content.
To produce content that complies with Web Content Accessibility Guidelines (WCAG 2.2 – Level AA) and promote web accessibility throughout the organisation.
To use and support the development of in-house style guides and quality management systems.
To carry out regular site maintenance including link-checking, accessibility checks, site reliability, archiving and audience usage analysis.
To highlight personal training and development requirements needed to carry out the responsibilities of the post.
To maintain an awareness of technology advancements and make recommendations that enhance the Council’s digital offer.
Good working knowledge of web technologies – website, customer portals, eForms, web analytics
Working knowledge of HTML and CSS, as well as SEO and web design.
Understanding of usability and accessibility challenges for digital products, including responsive and adaptive design
Good copy writing and editorial skills
Web editing using web design software and or CMS
Design of electronic forms for online transactions
Understanding of public sector and local government digital transformation practices.
Writing and editing for an on-line environment
Participation in our 5 Staff Networks: Black, Asian, and Multi-Ethnic, LGBTQ+, Disability, Young Professionals, and Women's.
Generous annual leave entitlement starting from 27 days, increasing to up to 35 days depending on length of service.
Membership in the Local Government Pension Scheme.
Hybrid Working.
Employee Assistance Programme.
Discounts at local restaurants.
Discount at our Active Lambeth Gyms.
Learning and Development opportunities, including Apprenticeships.
Cycle to Work Scheme.
Secure Bike Storage facilities at our Town Hall and Civic Centre.
If you're interest in this opportunity, click on the apply button and complete an online application.
At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role.