Project Manager

2 weeks ago

Bristol, United Kingdom Clue Computing Co. Full time

Project Manager
Reporting to: Director of Professional Services
Professional Services, Sales, Customer Success, Support, Product
In this client-facing, Professional Services team you will manage implementation projects for key and complex customers. Applying project management methodologies and structure to ensure Clue customer projects are delivered on time and to budget in line with strategic customer objectives. You will have a focus on continuous improvement and scalability to support Clue’s ambitious growth plans.
Excellent track record with internal and external stakeholder management, allowing for a seamless transition from sale through to onboarding and handover, delivering excellent customer service
Translating scope and requirements into delivery plans and keeping projects on track
Leading status and project health updates
Demonstrable experience managing risks, issues and changes, finding appropriate solutions whilst balancing customer expectations and experience, keeping implementation on track and maintaining the profitability/value of the project
Supporting resource allocation
Be responsible for the supporting documentation of business requirements, configuration, notes and actions
Identifying cross-sell and upsell opportunities for further growth within the customer base, based on learnings from the projects and customer needs
Target orientated to help support continued profitability and growth within the Professional Services team and the wider business
Identifying cross-sell and upsell opportunities for further growth within the customer base, based on learnings from the projects and customer needs
Upholding the quality of the deliverables owned by Clue by ensuring the right levels of documentation, sign off and testing before delivering to the customer
Keeping projects on track, owning the tracking and presenting succinct reporting to senior stakeholders, automating where possible,
Leading on continuous improvement of processes and documentation to support customers and internal team members
Supporting product development by understanding and translating customer use cases, feedback and problems
Up-to date reporting to allow for accurate resource management and utilisation
Focused on growth and profitability within Professional services managing scope and changes
Experience in a customer-facing SaaS implementation project management role or similar
Demonstrable or some experience using a CRM / Professional Services tools (advantageous if these are Salesforce / Precursive)
Confident working with senior stakeholders, understanding complex information and competing priorities
Working with customers from public and private sector, from small to large scale matrixed organisations
Navigating ambiguity, extracting and documenting processes to support efficiency, scalability and improvement
Previous successful applications of project management methodologies
Diversity, Equity and Inclusion
We want you to know that the things that make you an individual, like your identity, age, ethnicity, religion, ability and background, are things that we choose to celebrate and support.
Clue provides software for a safer society.

Clue is trusted by a diverse and global investigations community dedicated to preventing harm and bringing justice to victims in society, spanning government, corporate, law enforcement, not-for-profit and sports organisations.

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