Technical Sales Manager

4 weeks ago

Hounslow Greater London, United Kingdom BYD Europe Full time

Technical Sales Manager - Commercial Vehicle
Technical Sales is the essential link between Customer, Sales, R&D, Factory, external partners, and other related departments in the whole project phase from order to delivery. Technical Sales manages multiple stakeholders and projects simultaneously, collaborating with intercontinental cross-functional teams and B2B customers. At BYD, Technical Sales consists of a team in Shenzhen and in Europe and UK.
The Technical Sales Manager is responsible for UK customer requirements clarification and delivery of electric bus projects, ensuring adherence to predefined timelines, budgets, and quality standards.
The Technical Sales Manager is part of the Technical Sales Department and reports to the Director of the Technical Sales department at BYD HQ and with a dotted line to the Managing Director of BYD UK.
As Technical Sales Manager your key responsibilities will be:
Responsible for UK customer requirements clarification and delivery of electric bus projects, ensure adherence to predefined timelines, budgets, and quality standards of all UK projects;
Manage multiple stakeholders and projects simultaneously, collaborating with intercontinental cross-functional teams and B2B customers;
Establish strong relationships with external partners, consultants, vendors, and regulatory authorities;
Customer satisfaction surveys and follow-up;
Follow up customer major complaint issues and coordinate the resolutions and track customer satisfaction;
Support Sales team in acquiring prospective customers and securing orders;
Work closely together with the Director of Technical Sales Team in China to ensure optimal collaboration between the Chinese and UK Technical Sales Teams.
Quality and improvement of work processes
Work closely with other departments to optimize the work processes in a project;
Organize platform for information exchange between the team members and facilitate implementation of technical / organizational lessons learned between markets;
5+ years of experience in a Project Management or similar role with proven successful records of managing multiple projects/customers of varying sizes in parallel;
~ Bachelor’s degree in electrical, mechanical or automotive engineering.
~ Solid knowledge of the automotive, preferably the e-Bus market;
~ Strong leadership skills and creative thinking;
~ Strong and effective written, verbal and interpersonal communication skills in English;
~ Performance and experience-based competitive remuneration (quarterly paid bonus);
~25 holidays + UK Public holidays;
~ Car Salary Sacrifice Scheme;
~ Department & company wide teambuilding events;
~ As the first overseas subsidiary of BYD group, our main focus is to provide European customers with new energy vehicles, rechargeable batteries, solar panels, energy storage systems and other new energy products, as well as related after-sales services.
Technical Sales Department · UK
Technical Sales Manager - Commercial Vehicle
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