IT Technical Support Engineer, Windows

1 month ago


Wooburn Green Buckinghamshire, United Kingdom Crayon Full time

Keen to take on a position where you can develop your technical expertise in resolving IT issues, learn new technologies and grow into a team lead role?
Want to be part of a dynamic team that enjoys access to further training and actively supports stakeholders and colleagues?
Practical Information: Location: Wooburn Green, England, UK | Reports to Global Operations Support Director | Visa Requirements: Valid working visa for the UK | Language Requirements: Professional English, written and verbal | Work Arrangement: Hybrid Learn more: Join our team as a Support Engineer - L3, where you will be our customer's first point of contact, addressing their queries with exceptional service. In this role, you will provide Level 3 support for escalated issues and incidents and manage incoming requests via phone, email, and our support tools. While using your customer service skills and attention to detail, you will deliver outstanding service and technical support. Providing front-line, end-user, and administrator support for customers
Following call logging, efficient backlog management, escalation process & procedure s, and providing high-quality case documentation for all work performed on service requests
Installing, configuring, and supporting the M365 suite on various customer platforms , including but not limited to pure cloud and hybrid environment
Participating in technical problem-solving sessions, collaborations, training, and discussions to foster continuous learning, development, and teamwork

5 years of Windows server administration experience
~5 years of experience with Microsoft-based environments preferably Azure, Microsoft 365, AWS , and Microsoft on-premise software solutions (e.g. AD, SCOM, SCCM, Exchange, Skype, SharePoint, SQL, desktop support, etc.)
~ Upskilling through training & certifications
Uncapped holidays after passing the probation period



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