IT Operations Manager

4 weeks ago

Loughborough Leicestershire, United Kingdom Sanderson Design Group plc. Full time

We're looking for an IT Operations Manager to join us and manage the day-to-day operation of the Group’s IT infrastructure and services. Ensuring systems are reliable, secure, and compliant with policies and standards. The role focuses on maintaining service availability, implementing effective security controls, and supporting the business through efficient and resilient IT operations.
Sanderson Design Group plc is a luxury interior design house, home to six iconic brands with over 165 years of history: Our portfolio spans fabric, wallpaper, and paint, with manufacturing capabilities through Anstey and Standfast & Barracks. Our purpose is to ‘bring the beautiful into people’s homes and lives’ and we are the proud owner of one of Europe’s largest design archives, with over 75,000 historical documents and artworks. Oversee the IT Operations department to ensure the functionality, availability, and security of SDG IT systems, data, backups, and communications; Manage the Information Security team and external vendors to implement and operationalise security controls
Develop and manage annual IT budgets and procure IT equipment and professional services in accordance with SDG Procurement and Contracting Policy
Manage IT vendors, contracts and service level agreements and perform vendor risk assessments
Identify and manage operational risks
Manage infrastructure related projects
Coordinate internal and external resources, timetables, budgets, and reporting to project stakeholders
Develop department policies, processes and procedures documentation and provide internal training to the department and impacted end users
Ensure compliance with department and organisational policies
Certify business continuity and disaster recovery efforts of SDG IT Systems
Manage department team members, including performance and training assessments. Assist in the development of IT staffing plan and professional growth
Align IT infrastructure with current and future business requirements and strategic goals
Manage IT department services and prepare management reports of department activities, tasks, and operational metrics

Penetration testing remediations following annual audits
Regulatory and group policy compliance in security and operations
Certified Business Continuity and Disaster Recovery Policies
Maintain professional and technical knowledge through continued education, online/in-person training and attendance of educational workshops, reviewing professional publications, networking, and participation in professional industry groups
Hold regular stakeholder meetings for pertinent projects
Communicate with the wider business about upcoming projects / changes
Bachelor’s degree from an accredited college or university with a major in Information Technology, Computer Science, or a related field
Information Technology Infrastructure Library (ITIL) Certification (Desirable)

Microsoft 365 Platform, including Azure, Exchange, SharePoint, OneDrive, and Office
Strong technical knowledge of network and server operating system
Experience with support of Windows Operating Systems, SQL Server, and Active Directory
Proven experience in IT infrastructure planning, development, and operations
VMware, Azure, and AWS Server Virtualization
Strong understanding of project management principles and practices (PRINCE2 / AGILE)
Strong understanding of Helpdesk and Customer Relations Support systems
Data Security and Cyber Security basics

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