Information Technology Support Engineer

6 days ago

Bedford Bedfordshire, United Kingdom Cloud Decisions Full time €35,000

IT Support Engineer (Internal)

To £35,000 + Paid Study leave + some fantastic development potential

*Predominantly Office based with WFH Flexible days*

Join a dynamic organisation and a learn a vast array of Technical Skills.

I’m working with a specialised and ambitious Microsoft Solutions Partner who are looking to expand their Internal Support Team. They are looking for a driven Support Engineer to join their ranks and contribute to the continued success they've been experiencing year on year.

If you’re looking to work for an organisation that will put your development and training first, give you access to cutting edge technologies then look no further

Role Overview:

You will be responsible for managing the day-to-day internal IT systems of the Company. The role involves a wide range of technologies with a diverse range of roles and responsibilities.

*Training and mentoring will be provided where required.

Responsibilities

You will be a driving force in delivering excellent levels of service to internal teams by providing a stable, secure and functionally-rich IT platform that will reflects the high standard of IT systems they deliver to their customers.

-> You will need to be able to learn and adapt to new technologies as they appear as driven by Company requirements.

-> Install and maintain systems ensuring the smooth and productive running of the Company, its systems and its employees, allowing them to deliver maximum benefit to customers

-> Ensure all users receive an excellent level of performance from their IT systems and equipment, which enables them to do their job to the best of their ability

-> Meet success criteria and performance targets

-> To deliver the wider security objectives of the Company, including ISO27001 and Cyber Essentials +

-> To reduce costs and drive efficiencies across the entire business

-> Writing documentation, providing some coaching to your colleagues so that they can continue to learn from your experience and knowledge.

Objectives for Success:

-> 95%+ resolution of Internal IT tickets within SLA

-> Pass Microsoft certifications that are relevant to the job role and wider company objectives

-> 95%+ positive CSAT score on Internal IT tickets

-> Retention of Cyber Essentials+ and ISO27001 standards

-> Reduce overall IT spend by 15%

Qualifications, Skills & Experience

-> Desirable Technical Certifications: MD-102, MS-700, SC-400, AZ-104, AZ-140, Extreme networks WiFi, FortiGate firewalls

-> TCP/IP fundamentals

Technical Skills:

-> Microsoft Windows-based networks and servers, including Active Directory, Entra ID (Azure AD), Azure Virtual Desktop, Intune

-> Client computers running various Microsoft operating systems

-> iOS mobile devices and MDM experience

-> Experience of centralised administration, securing user environments with lock down

-> Experience of operating system installations, adding driver support for new hardware and maintaining builds

-> Ability to accurately test and diagnose problems in a systematic and logical manner prior to delivering projects to implementation

-> Ability to construct a UAT testing programme and deliver and test a working solution that meets the defined success criteria

-> Ability to design robust and supportable solutions with low administration and helpdesk overhead

-> High attention to detail, with an emphasis on providing a seamless, fuss-free but functionally rich end user experience to our end users

-> Ability to work autonomously for a wide programme of initiatives and projects, formulating a project plan and guiding it through to delivery

-> Configuring networking equipment

-> MS Office and other common client applications

-> Experience of application packaging and software deployment concepts and technologies

-> Group Policy, on-premise domains and other ‘legacy’ MS technologies

-> Microsoft Windows Server Update Services

-> Microsoft SQL Server installation and administration

-> RedStor backup solution

If you're interested in this role + think you could be a good fit, then submit your CV for a chat about the role

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