Creative Technologies Associate

2 weeks ago

London, United Kingdom Webflow Full time €45,000 - €55,800

At Webflow, our mission is to bring development superpowers to everyone. Webflow is the leading visual development platform for building powerful websites without writing code. By combining modern web development technologies into one platform, Webflow enables people to build websites visually, saving engineering time, while clean code seamlessly generates in the background. From independent designers and creative agencies to Fortune 500 companies, millions worldwide use Webflow to be more nimble, creative, and collaborative. It’s the web, made better.
We’re looking for a Technical Support Associate to help empower our customers to do their best work and make Webflow the best product possible. This individual will be working Weekends (Wednesday-Sunday).
Required shift: Weekends (Wednesday-Sunday)
Full Time, Permanent
The cash compensation for this role is tailored to align with the cost of labor in different geographic markets. As a Technical Support Associate, you’ll...
Provide consistently high-quality customer experiences for all Webflow customers
Help customers in support queues using applications including but not limited to Zendesk and Jira
In addition to the responsibilities outlined above, at Webflow we will support you in identifying where your interests and development opportunities lie and we'll help you incorporate them into your role.
Ability to work a Wednesday - Sunday schedule
Understanding of HTML, CSS, DNS or web development/design using tools like Webflow
Have demonstrated written and verbal communication skills in the English language
You’ll thrive as a Technical Support Associate if you:
Have demonstrated experience with providing high-touch customer support over email, phones and live chat in SAAS or technical customer service
Possess a deep understanding of Webflow products or have experience with other web design tools or platforms
Have the ability to learn new digital tools quickly
You can start from the common ground as a great listener and work towards creative solutions with others
Advocate for others – including customers and colleagues – and you want to build a career in customer support
We deeply understand what we’re building and who we’re building for and serving. 100% employer-paid healthcare, vision, and dental insurance coverage for employees and dependents (full-time employees working 30+ hours per week), as well as Health Savings Account/Health Reimbursement Account, dependent care Flexible Spending Account (US only), dependent on insurance plan selection where applicable in the respective country of employment; Employees may also have voluntary insurance options, such as life, disability, hospital protection, accident, and critical illness where applicable in the respective country of employment
~ Depending on location, 12 weeks of paid parental leave for both birthing and non-birthing caregivers, as well as an additional 6-8 weeks of pregnancy disability for birthing parents to be used before child bonding leave (where local requirements are more generous employees receive the greater benefit); Flexible PTO with a mandatory annual minimum of 10 days paid time off for all locations (where local requirements are more generous employees receive the greater benefit), and sabbatical program
~ Access to mental wellness and professional coaching, therapy, and Employee Assistance Program
~ Monthly stipends to support health and wellness, smart work, and professional growth
~ Professional career coaching, internal learning & development programs
~401k plan and pension schemes (in countries where statutorily required) financial wellness benefits, like CPA or financial advisor coverage
~ Discounted Pet Insurance offering (US only)
~ Commuter benefits for in-office employees

We are an Equal Opportunity (EEO)/Veterans/Disabled Employer and are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law. Not ready to apply, but want to be part of the Webflow community? Consider following our story on our Webflow Blog , LinkedIn , X (Twitter) , and/or Glassdoor .
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Upon interview scheduling, instructions for confidential accommodation requests will be administered.

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