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Engineer Scheduling Project Officer

2 months ago

Islington Norfolk, United Kingdom Insite Finance Full time

Engineer Scheduling Project Officer Temp to perm
About the Role: We are recruiting on behalf of a London-based council for a Engineer Scheduling Officer in the Housing and Adult Social Services department. You will be the primary interface between residents and the Council during cyclical and major works projects, ensuring effective communication and handling all resident enquiries and the scheduling of engineer visits on site.

Engineer Scheduling Project Officer Key Responsibilities:
Respond to resident, colleague, and elected member enquiries scheduling the engineering department
Attending meetings to ensure staff and rotas are managed effectively
Develop and implement communication strategies for assigned projects.
Lead on stage 1 complaints and provide objective responses.
Build relationships with Tenant Management Organisations (TMOs) and Tenant and Resident Associations (TRAs).
Work closely with contractor's resident liaison officers.
Organise and manage customer satisfaction surveys and resident's meetings.
Handle legal actions to secure entry to domestic accommodation when necessary.

Previous scheduling experience ideally of engineers on major project works or similar
Previous strong administration
project management a bonus
Excellent communication and writing skills.
Self-motivated, enthusiastic, and creative.
Join Us: If you are passionate about community engagement and have the skills to manage effective communication strategies, apply now to be part of a team making a difference in London.