Service Management Co Ordinator

2 months ago


Oxfordshire, United Kingdom Digital Gurus Full time €95,000

IT Service Delivery Director
Location: Oxford / Hybrid (3 days on-site)
Salary: Up to £95,000 + bonus + excellent benefits

We are seeking a hands-on IT Service Delivery Director to lead a dynamic and growing team. In this role, you will oversee service desk operations, ensure exceptional end-user experiences, and drive improvements across the business. You’ll play a key part in both day-to-day management and long-term strategy, acting as a link between the IT function and senior stakeholders.
This is a varied role where you will get the opportunity to be a part of the continued success of this company and take ownership of the support function.

Service Desk Leadership: Manage a team of permanent staff, contractors, and third-party vendors to deliver outstanding IT support services.
End-User Ambassador: Ensure consistent, high-quality service delivery, eliminating repeat incidents and improving the overall user experience.
Provide line management for a growing team of 8 direct reports, overseeing their development through mentoring, training and reviews.
Strategic Innovation: Responsible for driving change initiatives, suggesting new ideas, and leading implementation of service delivery strategies.
Cost Efficiency: Manage the service delivery budget, maintaining high-quality support while minimising costs.
Proven track record managing a service desk and end-user computing teams.
Strong experience with third-party vendors and contract teams.
Strategic decision-making skills, particularly in service delivery improvement.
Experience handling major service escalations and troubleshooting issues.

Familiarity with migration projects from on-prem to cloud solutions.
Experience with budget management.



  • Enstone, Oxfordshire, United Kingdom Alpine F1 Team Full time

    Health & Safety Co Ordinator Alpine Formula 1 Team have an excellent opportunity to join our busy Health &; Safety team as Health & Safety Co Ordinator. The Role Working with the Health & Safety Manager to deliver a first class service to the team. You’ll be responsible for ensuring that employees comply with safety legislation and that our safety...


  • Oxford, Oxfordshire, Oxfordshire, United Kingdom The Venues Collection Full time

    Senior Sales Co-ordinator - Oxford Senior Sales Co-Ordinator at Milton Hill HouseAt Milton Hill House, we are a stylish hotel, conference, event and wedding venue committed to delivering exceptional service and unforgettable experiences. Nestled in Abingdon and surrounded by 22 acres of tranquil parkland our hotel boasts stunning views making us a preferred...


  • Oxfordshire, United Kingdom Digital Gurus Full time

    IT Service Delivery Director Location: Oxford / Hybrid (3 days on-site) Salary: Up to £95,000 + bonus + excellent benefits We are seeking a hands-on IT Service Delivery Director to lead a dynamic and growing team. In this role, you will oversee service desk operations, ensure exceptional end-user experiences, and drive improvements across the...


  • Oxfordshire, United Kingdom Digital Gurus Full time €95,000

    IT Service Delivery Director Location: Oxford / Hybrid (3 days on-site) Salary: Up to £95,000 + bonus + excellent benefits We are seeking a hands-on IT Service Delivery Director to lead a dynamic and growing team. In this role, you will oversee service desk operations, ensure exceptional end-user experiences, and drive improvements across the...


  • Thame, Oxfordshire, United Kingdom Churchill Estates Management Ltd Full time €23,450

    Hours: Monday to Friday, 09:00 am to 17:00 pm with 1 hour for lunch Yeats Lodge, Thame About the role Churchill Estates Management are offering an exciting opportunity for someone who loves working with people, coupled with a background in administration and customer service to join our retirement development as a Lodge Manager. By being a 'friendly...


  • Oxfordshire, South East England, United Kingdom AD WARRIOR Full time

    Director of Co-Curriculum Location: Oxford Salary: Competitive The College School, founded in 1480 by William of Waynflete, is one of the country’s leading independent day schools. It is situated in an enviable location at the heart of Oxford beside the River Cherwell. Shaped by its Christian Collegiate foundation and links with the university city of...


  • Oxfordshire, United Kingdom AD WARRIOR Full time

    Director of Co-CurriculumInterested in learning more about this job Scroll down and find out what skills, experience and educational qualifications are needed. Location: Oxford Salary: Competitive The College School, founded in 1480 by William of Waynflete, is one of the country’s leading independent day schools. It is situated in an enviable location at...

  • Lodge Manager

    1 week ago


    Thame, Oxfordshire, United Kingdom Churchill Estates Management Ltd Full time €23,450

    Salary: £23,450 per annum, plus excellent benefits Hours: Monday to Friday, 09:00 am to 17:00 pm with 1 hour for lunch Location: Yeats Lodge, Thame About the role Churchill Estates Management are offering an exciting opportunity for someone who loves working with people, coupled with a background in administration and customer service to join our...


  • Oxford, Oxfordshire, United Kingdom Ad Warrior Full time

    Director of Co-Curriculum Location : Oxford Salary: Competitive The College School, founded in 1480 by William of Waynflete, is one of the countrys leading independent day schools. It is situated in an enviable location at the heart of Oxford beside the River Cherwell. Shaped by its Christian Collegiate foundation and links with the university city of...

  • Probation Officer

    5 months ago


    Oxfordshire, United Kingdom Service Care Full time

    Service Care Solutions are looking for a Probation Officer in the Oxford area. Overview of the job The Job holder will undertake the full range of offender management tasks with offenders under supervision including assessment, sentence implementation and producing reports; utilising service procedures and practice directions to underpin professional...


  • Oxfordshire, United Kingdom OXBO Full time

    The CompanyOne of OXBO's best clients, a UK-wide multi technology (Solar, BESS & more) IPP, are looking to add a GIS Manager to play a key part of the company's development team. You will play a crucial part in the development of Solar & BESS (& more advanced technologies) projects by carrying out initial site screening, constraints mapping, and managing the...


  • Oxfordshire, United Kingdom OXBO Full time

    The CompanyOne of OXBO's best clients, a UK-wide multi technology (Solar, BESS & more) IPP, are looking to add a GIS Manager to play a key part of the company's development team. You will play a crucial part in the development of Solar & BESS (& more advanced technologies) projects by carrying out initial site screening, constraints mapping, and...


  • Oxfordshire, United Kingdom NHS Full time

    Maxillofacial Prosthetist/Reconstructive ScientistI am currently recruiting for a Maxillofacial Prosthetist/Reconstructive Scientist for a 6 month contract at a University Hospital in Oxfordshire.The role is to deliver, maintain and develop a high quality technical service for Maxillofacial, Restorative Dental and Orthodontic patients referred by their...


  • Oxfordshire, United Kingdom NHS Full time

    Maxillofacial Prosthetist/Reconstructive ScientistI am currently recruiting for a Maxillofacial Prosthetist/Reconstructive Scientist for a 6 month contract at a University Hospital in Oxfordshire.The role is to deliver, maintain and develop a high quality technical service for Maxillofacial, Restorative Dental and Orthodontic patients referred by their...


  • Oxfordshire, United Kingdom NHS Full time

    Maxillofacial Prosthetist/Reconstructive ScientistI am currently recruiting for a Maxillofacial Prosthetist/Reconstructive Scientist for a 6 month contract at a University Hospital in Oxfordshire.The role is to deliver, maintain and develop a high quality technical service for Maxillofacial, Restorative Dental and Orthodontic patients referred by their...


  • Oxfordshire, United Kingdom NHS Full time

    Job Description Maxillofacial Prosthetist/Reconstructive Scientist I am currently recruiting for a Maxillofacial Prosthetist/Reconstructive Scientist for a 6 month contract at a University Hospital in Oxfordshire. The role is to deliver, maintain and develop a high quality technical service for Maxillofacial, Restorative Dental and Orthodontic patients...

  • Systems Analyst

    3 weeks ago


    Oxfordshire, United Kingdom OXBO Full time

    The Company One of OXBO's best clients, a UK-wide multi technology (Solar, BESS & more) IPP, are looking to add a GIS Manager to play a key part of the company's development team. You will play a crucial part in the development of Solar & BESS (& more advanced technologies) projects by carrying out initial site screening, constraints mapping, and...


  • Oxfordshire, United Kingdom Fawkes & Reece South Full time

    Job Title: Senior Project ManagerJob Summary:Fawkes & Reece South is seeking a highly experienced Senior Project Manager to lead our civil engineering projects in the water and wastewater sectors. As a key member of our team, you will be responsible for managing site staff operatives and sub-contractors, preparing and monitoring programmes of work, and...


  • Witney, Oxfordshire, United Kingdom Bennett and Game Recruitment LTD Full time €34,000

    Our client, with over 20 years of experience in the sale, hire, repair of Industrial and Commercial cleaning equipment, is looking for a Service Engineer to join the team in Witney due to the growth of the business. Successful candidates will carry out repairs and servicing on industrial cleaning equipment at various customer locations (bakeries, factories...


  • Oxfordshire, South East England, United Kingdom WEBRECRUIT Full time

    Therapeutic Recovery Worker Our client has an exciting and rewarding opportunity to join their team as a Therapeutic Worker at their new and innovative residential service. Service Area: Oxfordshire Services Status: Full-time Contract Type: Permanent Total Salary Pro Rata: £26,250 Posted Date: 21/10/2024 Closing Date: 11/11/2024 The Role - Effectively...