ServiceNow Developer
1 day ago
MUST BE SC CLEARED
Key Responsibilities
Overall Responsibilities
- Ensure AES has the tools and technology to deliver a modern, digitally enabled service model, minimizing manual effort and leveraging technology effectively.
- Maintain a robust Service Continuity Plan (SCP), regularly reviewing and testing its applicability.
- Take ownership of all AES ServiceNow instances, ensuring their operability and security.
- Support business development activities and contribute to proposals within the function.
- Drive high-quality performance and value delivery across all tooling.
- Proactively escalate performance concerns or risks.
- Align with ISO20000-1 Service Management System (SMS) standards.
- Address Service Continuity issues in alignment with the AES SCP.
ServiceNow-Specific Responsibilities
- Ensure the availability and operability of the AES Service Desk Portal and Customer Assist platform, resolving any issues effectively.
- Maintain a daily compliance score of at least 90%, ensuring critical security controls are met.
- Oversee configuration, development, and deployment via update sets for both the AES Service Desk Portal and Customer Assist platform.
- Manage integrations between the AES Service Desk Portal, Customer Assist, and external systems using the Integration Hub, while implementing robust monitoring and alerting.
- Take ownership of Service Continuity issues, adhering to the AES SCP framework.
Essential Experience
- 3–5 years of experience as a ServiceNow Administrator and Developer.
- Demonstrated expertise in developing and managing integrations between ServiceNow and other enterprise systems.
- Proficiency in scripting, automation, and hands-on administration within ServiceNow.
- Strong technical skills, including JavaScript, HTML, CSS, AngularJS, and integration technologies such as REST, SOAP, XML, and JSON.
- Familiarity with ITIL v3/v4 processes and best practices.
- Experience with ServiceNow modules including ITSM, ITOM, HRSD, CSM, and/or SecOps.
- Knowledge of ServiceNow MID Server and Orchestration capabilities.
- A track record of driving initiatives, taking ownership of challenges, and delivering solutions.
- Strong interpersonal and relationship-building skills.
- Experience in ITIL environments, mentoring teams, and fostering high-performing cultures.
Additional Knowledge and Skills
- Experience with Service Design and Transition processes.
- Proven ability to support account growth and contribute to client proposals.
- Familiarity with agile delivery methods and innovative working practices.
- Willingness and ability to work in multicultural environments and collaborate with global stakeholders.
- Flexibility to travel for client or internal meetings as needed.
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