Complaints Advisor

Our client, based in Nottinghamshire , is currently recruiting for 2 ER Advisors on a 4-5 fixed-term contract. The salary for this position will be up to £34,000 per annum, and offers a wide range of benefits including 20% off certain retailers, 24/7 access to confidential wellbeing and 28 days annual leave including bank holidays.
The ideal candidate will have experience of coaching line managers on a variety of employee relations issues.

Supporting the HR Business Partner and providing proactive support on a wide range of employee relations issues
Providing guidance, help and advice to employees requiring assistance, in respect of company policies and procedures and employment legislation
Adopting a positive employee relations approach to support, coach and upskill managers to fulfil their people management responsibilities
Providing advice and operational support on employee relations matters including disciplinaries, grievances and appeals
assisting with identification and resolution of long-term sickness issues and problematic cases, monitoring KPIs and trends to propose preventative measures
Managing an allocated employee relations case load
Experience of coaching line managers

28 days annual leaving including bank holidays
~20% discount off certain retailers
~Discounted gym membership


40 hours per week
~ Monday – Friday
~9am-6pm (flexible)


James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible.