Assistant Store Manager

Founded over 20 years ago by three entrepreneurial women with a passion for beautiful, practical and comfortable homes, OKA is more than a furniture and homeware retailer: it is a love affair with living well. We inspire people to confidently create a home that reflects their personality, a space where nothing should be too precious or perfect to be enjoyed with family and friends. British-born, today we have 14 stores across the UK, an established Interior Design and Trade business, a mail-order service and a thriving website. ABOUT US We know the best work is done by people who enjoy their jobs, so we create a fun and nurturing environment where everyone feels valued and able to thrive. We are looking for an agile and proactive Assistant Store Manager with a positive attitude and entrepreneurial spirit who can help us nurture this culture. OKA Redbrick is our second concession, following the successful introduction of the brand into the renowned Hoopers Department Store in Tunbridge Wells, Kent. Here, our OKA collection is to be displayed across a spacious, ground floor space. A unique shopping concept, we believe that the combination of established brands and independent niche retailers at Redbrick, offers a compelling shopping destination for our OKA customers. Located just 15 minutes’ drive from Leeds and 45 minutes to Manchester, Redbrick is easily accessible from all motorway networks (5 minutes from J40, M1 and J27, M62), and is in close proximity to the Junction 27 Retail Park. Additional amenities include free on-site parking, two on-site restaurants/cafes, lift and escalator access to all floors and 7-day trading. KEY RESPONSIBILITIES Store Operations: Support the Store Manager in overseeing all operational aspects of the concession, ensuring high standards of presentation, merchandising and stock management in line with OKA brand guidelines. Work collaboratively with the host store management and teams to maintain smooth operations. Assist with scheduling, maintaining staffing levels, and supporting team performance Customer Service: Deliver exceptional service and assist with resolving customer enquiries professionally and efficiently. Lead by example on the shop floor, promoting OKA’s values and ensuring every customer receives a memorable experience. Support clienteling efforts to build strong, personalised customer relationships. Uphold and represent OKA brand standards at all times within the concession. Ensure the store environment consistently reflects the quality, creativity and personality of the OKA brand. Sales and Commercial Focus: Proactively contribute to driving sales performance and analysing concession results. Assist with implementing sales strategies to maximise revenue. Support promotional activities, in-store events and product launches in collaboration with OKA retail and marketing teams. People and Culture: Assist in recruiting, onboarding and training concession staff to ensure strong product knowledge and confident customer engagement. Help motivate and develop the team to meet sales targets and KPIs. Support the Store Manager in fostering a positive, inclusive team culture aligned with OKA’s values. OUR VALUES Put the Customer First - provides exceptional internal and external customer service at all touchpoints Be In It Together - approachable, personable, committed to shared success Think Big - creative, innovative, solutions orientated Own It - curious, persistent, drives results Stay Playful - energises others, focuses on positives and opportunities, finds room for spontaneity ABOUT YOU Experienced retail professional with proven track record, ideally gained within a luxury furniture or homeware retail environment Passion for delivering exceptional customer service Confident communicator with excellent interpersonal skills Natural flair for interior design, styling and store merchandising Experience and enthusiasm for high-end retail environments Extensive selling skills and the ability to motivate others Good eye for detail Flexible approach to working hours as the sector demands Tenacious, hardworking and reliable A creative, problem-solving spirit Passion for the OKA brand OUR BENEFITS PACKAGE 33 days holiday (including bank holiday entitlement), plus Length of Service increases Day off for your birthday Health Cash Plan Generous staff discount Enhanced Maternity Pay Employee Assistance Programme Eligibility for a discretionary company Bonus Scheme Discounts on 60+ UK retailers via My OKA benefits platform Plus a suite of additional employee benefits including Company pension scheme, life assurance cover, free eye tests, cycle to work scheme, interest free travel loans, social events, online wellbeing centre and more. If successful you will become part of the OKA family, a fast-paced and dynamic business. If you would like to apply for this position, please send your CV and details of your salary expectations, notice period and right to work information via the link provided.