Property Conveyancing Administrator

4 weeks ago

Birmingham, United Kingdom Property Management Recruitment Full time

About Us

Our client, a leading managing agent dedicated to delivering exceptional property management services nationwide, is seeking dedicated individuals to join their dynamic team. With a focus on modern apartment buildings, traditional blocks of flats, mixed-use developments, private housing estates, and portfolios of rented properties, our client aims to positively impact communities by providing top-tier property management solutions.

Position: Customer Service Assistant

Location: Birmingham

Job Purpose Client Services Assistants play a vital role in supporting various client services tasks, including the preparation of documentation, property transfers, sales pack enquiries, and administrative duties related to Leaseholder Deed of Certificates.

Key Accountabilities

  • Resales Administration
  • Customer Communications
  • Notice of Transfers & Post-Completion Documentation
  • System Records Maintenance
  • Enquiry Management Software Utilisation

Main Responsibilities

  • Responding promptly and professionally to sales pack enquiries via multiple channels
  • Preparation of LPE1/FME1 forms with meticulous attention to detail, coordinating with Property Managers as necessary
  • Ensuring proper maintenance of the resales tracker and monitoring payments into the business
  • Acting as the primary point of contact for relevant customer enquiries
  • Processing Notices of Transfers in an organized and timely manner, maintaining accurate records
  • Assisting with the preparation of post-completion documents and liaising with clients for signatures
  • Generating Management Agreements and ensuring accurate records are maintained
  • Administration of Leaseholder Deed of Certificates in compliance with regulations

Other Responsibilities

  • Participation in team, department, and business meetings
  • Contribution to business-wide initiatives as required
  • Any other duties as assigned

Conduct and Customer Service

  • Upholding professional conduct in all interactions and adhering to relevant legislation
  • Pursuing excellence in customer service and actively seeking ways to improve service delivery
  • Willingness to undergo training as required and maintain an open approach to learning

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