EUC Engineer

This is an excellent opportunity for EUC Engineer professionals to be part of leading-edge technology projects. Cognizant’s Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and on-going support across the entire enterprise technology infrastructure. Our services include a spectrum of management, consulting, and systems integration services to help our clients maximize value in their infrastructure resources, while optimizing infrastructure performance and cost.

Responsibilities:

• As a key contact point for Information Services, the On-site Support Engineer is a trusted expert combining a service-oriented approach with strong technical ability to proactively support our user community and be part of the information services team.
• The On-site Support Engineer - in close partnership with other Information Services colleagues - performs an important role in supporting the company systems and productivity tools underpinning the company’s technology use and facilities.
• Prompt and efficient triage of Tier 1 and 2 incidents, incident management and resolution.
• Troubleshooting computer and network-related issues
• Prompt escalation and collaboration with tier-3 incidents.
• Logging of all incidents using ServiceNow
• Respond to customer inquiries via phone, Teams, email, and the client service portal (ServiceNow)
• Provisioning of computer equipment and peripherals to employees; maintain and repair existing IT equipment.
• Tier 1 and 2 tasks and monitoring of operational services
• End-user software/hardware installation and configuration; perform upgrades.
• User and team training, and guidance on best practices
• Support global IS initiatives.
• To be responsible for completing specific technical projects as designated by the Service Management Team e.g. projects, deployments, installs, moves, adds and changes.
• Make effective use of all personal and team time during any periods of inactivity.
• Maintain personal qualifications and skill sets and ensure training is completed in line with business and personal needs.
• Administrative tasks related to the job role.
• Adhere to and promote Diversity Equity Inclusion & Belonging (DEIB) in all your work and support and comply with initiatives, policies and procedures on DEIB.

Key Skills and Experience:

• Detailed knowledge of Windows 10 and Windows 11
• Strong knowledge and hands-on experience of help desk level Active Directory (Users and computers, Group Policy); Azure AD experience is a plus
• Strong knowledge of file/folder level permissions, file shares, and related security
• Strong Office 365 knowledge and experience required (O365 user management and help desk level related tasks)
• SharePoint and Exchange Online support a plus
• Strong ability to troubleshoot user-level related network problems (DNS, DHCP, WIFI, VPN, )
• Strong ability to troubleshoot printer and printing related problems
• OKTA SSO and Box Support a plus
• Strong knowledge of tools like ServiceNow or similar
• Ability to acquire support level knowledge of various software applications (MS Office, Teams, Adobe Suite, etc

At Cognizant you will experience an exciting mix of innovation by design, creativity, collaboration, and efficiency within a framework of stimulating objectives and a passion for delivering the best to our customers.

You will be joining a network of some of the most creative, innovative, and dedicated people in the industry with ample opportunities to learn and develop your career.

Our Associates are chosen for their attitude, skills, knowledge, and enthusiasm but above all, their belief that anything is possible.

Cognizant is an equal opportunities employer, and we welcome all applications regardless of race, colour, gender, ethnic origin, nationality, religion or beliefs, disability, age, sexual orientation, political opinions, or trade union membership.