Resident Managers

2 weeks ago

Borehamwood Hertfordshire, United Kingdom POD Management Full time

Due to rapid growth, POD is looking to hire Resident Managers & Development Managers. Ready to let your ambition, commercial acumen, and technical brilliance shine? Join us as Resident Managers and Development Managers , where excellence thrives in a dynamic environment.
The Development Manager / Resident Manager will lead the on-site team to provide our residents, clients, and customers an exceptional experience. They will have principal responsibility for effective and efficient management of staff, contractors, and the other resources available to them to ensure the highest quality of service is provided, commensurate with the requirements of any management contract, tenancy agreements, service level of agreement or otherwise.

Seeking to enhance the resident experience wherever possible, ensuring service delivery against service expectations and SLAs. Overseeing any front of house offering and concierge service and establishing and implementing amenity management and customer engagement strategies and initiatives.

Asset Management
To oversee & support the ongoing asset management routines of the development, aiming to ensure contract, risk and mobilisation management tasks are completed in an efficient and timely manner.
Supporting the POD mobilisation process. Helping to enhance the customers initial experience of POD via the completion of the mobilisation actions in and efficient and timely manner.
Risk Management
Taking ownership of the developments risk management routines where appropriate , utilising PODs systems and processes to ensure compliance. Liaising with the client relationship / support team, contractors, and customers to facilitate risk assessments and routine risk management tasks.
Reporting on compliance levels within the development and defining actions to improve the same.
Support with the monitoring and supervision of contractors, carrying out works on and around the development
To ensure all irregular incidents are investigated and reported to the Estate Director. To provide a response to emergency queries (out of normal office hours) directing colleagues as appropriate including attendance where necessary
Ensure 100% H&S and PPM compliance on the estate including Risk Management in collaboration with the Maintenance team
Undertake required risk assessments, health and safety checks and routine testing requirements ensuring concerns are acted upon
Contract Management: Taking ownership of the developments contract management routines where appropriate, utilitising POD systems to ensure the appropriate contracts are tendered, implemented and any arising actions recorded.
Liaise with the client relationship / support team and contractors to ensure each development has a completed and appropriate contract schedule implemented.
Financial Management: Assisting with the drafting, control and reporting of the service charge budget and expenditure of the Development.
Team Management
Ensuring a great internal customer experience, motivating and supporting all direct reports
Ensuring a smooth and meticulous induction is planned for each new starter along with all the necessary training
Performance management of the team, including quarterly 1-2-1s and annual appraisals
Managing holiday and sickness absences including recording in Sage HR and organising shift cover
Sending accurate payroll information over to Payroll every month including overtime, unpaid leave etc.
General Management
Taking responsibility for all soft services such as landscaping, cleaning etc.
Key performance metrics would be identified and defined in the following areas:
# Talent management and development
# Risk management
# All employees should be meticulous in their approach to safety, tracking, inspecting, monitoring, auditing, reviewing, recording and learning.
All employees should support each other to ensure we take care of our physical and mental wellbeing.
We are committed to maintaining safe and healthy working conditions through control of the health and safety risks arising from our work activities, taking steps to prevent accidents and cases of work-related ill health. Smart - innovative, resourceful, original, creative, effective
Supportive - collaborative, honest, communicative, flexible, team-player

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