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Technical Support
4 months ago
Great benefits working with this company including 25 days holidays and 8 bank holidays 5% pension Private healthcare 2 x base salary life insurance On site parking 37 hrs a week Monday to Friday 8.30-4.30 with early finish Friday You will need
- Previous experience in a hands-on tools-based role
- Working knowledge of hydraulic and electrical control systems
- Working knowledge of AC/DC High Voltage Systems
- Provide technical support for in-service systems, collating customer-ready engineering responses to technical support enquiries in a timely manner.
- Be an active member of the “on call” out of hours rota system.
- Generate internal NCRs and champion the progress of remedial actions as required to address issues arising from customer reported issues.
- Provide technical input during the quoting and tendering phase to understand customer requirements.
- Log and review all customer and technical support enquiries.
- Provide technical insight into future product development.
- Carry out system audits and follow-up visits to vessels and systems to obtain customer feedback.