Client Service Manager
3 weeks ago
Join an innovative, forward-thinking, and highly successful financial planning company at an exciting stage of expansion. Our client is dedicated to providing an exceptional service to their clients, driven by a commitment to excellence and a passion for financial well-being. As our client continues to grow, they are seeking to recruit an experienced Client Service Manager to join their team who will contribute to their continued success.
- Position: Client Service Manager
- Location: Bath - Hybrid working - requirement to travel to other offices when needed
- Reporting to: Head of Client Services
Responsibilities: As the Client Service Manager, you will play a pivotal role in leading and managing a team of approximately 10 staff members, including 2 team leaders. Your responsibilities will include:
- Directly reporting to the Head of Client Services and collaborating closely with other department heads to ensure seamless operations.
- Overseeing the day-to-day activities of the client services team, ensuring exceptional service delivery and client satisfaction.
- Providing leadership, guidance, and mentorship to team members to foster a culture of continuous improvement and professional development.
- Developing and implementing strategies to optimise team performance, efficiency, and effectiveness.
- Identifying and addressing client service issues in a timely and proactive manner, ensuring resolution and client retention.
- Monitoring key performance indicators (KPIs) and metrics to track team performance and identify areas for improvement.
- Contributing to the development and enhancement of client service processes, policies, and procedures.
- Work closely with Group Compliance to ensure FCA guidance is followed and outcomes are fully compliant with FCA regulations.
Requirements:
- Previous experience working in a similar role as a Manager or Operations Manager within the financial services industry.
- Proven leadership experience, with the ability to lead, motivate, and develop teams effectively.
- Strong communication and interpersonal skills, with the ability to build and maintain positive relationships with clients, colleagues, and stakeholders.
- Excellent problem-solving skills, with the ability to analyse situations, identify solutions, and implement effective resolutions.
- Sound knowledge of financial services as a whole.
- Demonstrated ability to thrive in a fast-paced, dynamic environment, with a passion for driving results and achieving goals.
- Commitment to upholding the highest standards of integrity, professionalism, and ethical conduct.
Why Apply:
- Opportunity to join a rapidly growing company at an exciting stage of expansion.
- Competitive salary and benefits package, including bonuses and opportunities for career advancement.
- Dynamic and collaborative work environment, where innovation and creativity are encouraged and valued.
- Supportive leadership team committed to your success and professional development.
- Opportunity to make a meaningful impact and contribute to the financial well-being of clients.
If you are a driven and experienced Client Service Manager looking to take the next step in your career and join a growing company with numerous opportunities for advancement, we want to hear from you
-
Client Financial Services Manager
3 weeks ago
Bath, Somerset, United Kingdom mbf Full timeJoin an innovative, forward-thinking, and highly successful financial planning company at an exciting stage of expansion. Our client is dedicated to providing an exceptional service to their clients, driven by a commitment to excellence and a passion for financial well-being. As our client continues to grow, they are seeking to recruit an experienced Client...
-
Client Service Manager
3 weeks ago
Bath, United Kingdom mbf. Full timeJoin an innovative, forward-thinking, and highly successful financial planning company at an exciting stage of expansion. Our client is dedicated to providing an exceptional service to their clients, driven by a commitment to excellence and a passion for financial well-being. As our client continues to grow, they are seeking to recruit an experienced Client...
-
Client Service Manager
2 weeks ago
Bath, United Kingdom mbf. Full timeJoin an innovative, forward-thinking, and highly successful financial planning company at an exciting stage of expansion. Our client is dedicated to providing an exceptional service to their clients, driven by a commitment to excellence and a passion for financial well-being. As our client continues to grow, they are seeking to recruit an experienced Client...
-
Client Services Team Lead
1 month ago
Bath, Somerset, United Kingdom Red Central Full timeCLIENT SERVICES TEAM LEAD Exciting opportunity for a CLIENT FACING CREATIVE AGENCY PROFESSIONAL to work at a high level within a progressive, passionate-about-pop-culture, fast paced company. Red Central is an independent creative agency (since 2001) working with leading global entertainment brands in the world of brand licensing and extension....
-
Client Service Manager
3 weeks ago
Bath, United Kingdom mbf Full timeJoin an innovative, forward-thinking, and highly successful financial planning company at an exciting stage of expansion. Our client is dedicated to providing an exceptional service to their clients, driven by a commitment to excellence and a passion for financial well-being. As our client continues to grow, they are seeking to recruit an experienced Client...
-
Consultant, Client Services
2 months ago
Bath, Somerset, United Kingdom PUIG Full timeThe Opportunity Founded in 1870 by Cornish barber William Penhaligon, Penhaligon's is an esteemed British fragrance house. Drawing on our 150 year unique heritage and applying a touch of eccentric British charm to all that we do, we're rather obsessed with fragrance. If you're ready to start your olfactive expedition, it would be marvellous to meet you......
-
IT Project Manager
4 days ago
Bath, United Kingdom Client Full timeIT Project Manager (ERP Systems) Bath Hybrid - 2 day from home, 3 on-site £Competitive + Progression + Bonus + 9% Pension + 33 Days Holiday + Private Medical + Additional Benefits!Excellent opportunity for an IT Project Manager with experience of ERP System rollout to join a world-leading manufacturing business offering a great benefits package,...
-
Client Service Executive
1 month ago
Bath, United Kingdom Flair for Recruitment Full timeDo you have experience in administration and customer service? Are you an excellent communicator? Our client, a growing wealth management platform, is looking for a Client Service Executive to join their Bath based team. Your responsibilities: - Deal with any queries and requests from the Financial Advisers firms, Trust Companies, and on occasions, their...
-
Bath, Somerset, United Kingdom CleverHR Full timeEmployee Benefits Client Services Administrator, (BW-2041) Employee Benefits Client Services Administrator Location: Bath or Gloucester Hybrid Working This is an excellent opportunity to join a well-respected and forward thinking Financial Services company, committed to providing the very best advice through a top-quality team – and they...
-
Service Manager
1 month ago
Bath, Somerset, United Kingdom Hays Full timeJob Opportunity: Service Manager Location: Bath, United Kingdom Role:Service Manager Salary:£28,653 per year Hours:Full-time (37.5 hours per week) Contract Type:Permanent About the Role: As a Service Manager, you'll play a crucial role in managing local projects. Your focus will be on ensuring that performance KPIs, quality standards, and...
-
Client Support
2 days ago
Bath, Somerset, United Kingdom Search Full time €30,000Client Administrator, Bath Office, up to £ 30,000 Role purpose: To provide administration support to the Planner and Technical Support team. To promote the Company in a good light. Remain customer service focused at all times and always ensure empathy with our customer's needs. To have a thorough understanding of the sales process, client file...
-
Service Manager
5 days ago
Bath, Somerset, United Kingdom Prospero Health and Social Care Full time €28,700Position Service Manager Employment type Permanent Location Bath, Wiltshire Salary £28,700 p.a. plus £100 per on-call session Hours 37.5 worked Monday 9am to 5pm with some on-call Benefits: Career development Employee Assistance Programme 27 days annual leave, including an extra day off for your birthday, with an additional days annual leave each year...
-
Service Manager
5 days ago
Bath, Somerset, United Kingdom Prospero Health and Social Care Full time €28,700Position Service Manager Employment type Permanent Location Bath, Wiltshire Salary £28,700 p.a. plus £100 per on-call session Hours 37.5 worked Monday 9am to 5pm with some on-call Benefits: Career development Employee Assistance Programme 27 days annual leave, including an extra day off for your birthday, with an additional days annual leave each year...
-
Service Manager
2 days ago
Bath, Somerset, United Kingdom Prospero Health and Social Care Full time €28,700Job Description Position Service Manager Employment type Permanent Location Bath, Wiltshire Salary £28,700 p.a. plus £100 per on-call session Hours 37.5 worked Monday 9am to 5pm with some on-call Benefits: Career development Employee Assistance Programme 27 days annual leave, including an extra day off for your birthday, with an additional...
-
Client Services Executive
1 month ago
Bath, United Kingdom Juice Recruitment Ltd Full timeJuice Recruitment is excited to be supporting a well-known and global Financial Services organisation in their search for a vibrant, highly motivated and proactive individual to join their Client Services Team. This Client Services Administrator opportunity will suit a switched-on finance or business Graduate or equivalent, who is seeking to kick-start their...
-
Client Services Administrator
1 month ago
Bath, United Kingdom JUICE RECRUITMENT Full timeJuice Recruitment is excited to be supporting a well-known and global Financial Services organisation in their search for a vibrant, highly motivated and proactive individual to join their Client Services Team. This Client Services Administrator opportunity will suit a switched-on finance or business Graduate or equivalent, who is seeking to kick-start...
-
Client Services Administrator
4 weeks ago
Bath, United Kingdom Juice Recruitment Ltd Full timeAre you looking to kickstart your Financial Services career? Do you have brilliant organisation skills and are looking to develop your professional skillset? Juice Recruitment is excited to be supporting a well-known and global Financial Services company in their search for a vibrant, highly motivated, and proactive individual to join their Client Services...
-
Client Services Admin
1 month ago
Bath, United Kingdom Juice Recruitment Ltd Full time**Financial**: **Client Services Admin**: - Financial / - Bath / - £20,000 - £25,000 / - Permanent - As CSA you will be responsible for providing exceptional support to Adviser businesses and networks, dealing with all enquiries and requests in an efficient manner. Duties will include: - Liaising with relevant parties to chase outstanding documentation -...
-
Service Manager
4 hours ago
Bath, Somerset, United Kingdom Jago Consultants Full timeOur client is a busy main dealership who is looking to recruit an experienced and successfulAftersales Manager / Service Managerto run their service department. To oversee all aspects of the Service Department operations Reviewing CSI surveys and other measures for monitoring customer satisfaction To challenge and drive the performance of the Service...
-
Service Manager
2 weeks ago
Bath, Somerset, United Kingdom Jago Consultants Full timeOur client is a busy main dealership who is looking to recruit an experienced and successfulAftersales Manager / Service Managerto run their service department. To oversee all aspects of the Service Department operations Reviewing CSI surveys and other measures for monitoring customer satisfaction To challenge and drive the performance of the Service...