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Service Desk Manager
2 months ago
Service Desk Manager - Nottingham - £50,000
Key Highlights:
- £50,000 annual salary with hybrid working flexibility.
- Excellent benefits package including private health and dental care, bonus scheme, and 25 days holiday.
- Opportunity to lead a dynamic service desk team within a forward-thinking organization.
About the Role: My client is seeking an experienced Service Desk Manager to join their team in Nottingham. This role is perfect for someone with a strong background in IT support and leadership, who is ready to take charge of a dedicated service desk team. You will be responsible for ensuring the delivery of top-tier IT support across the organization, driving continuous improvement, and maintaining high customer satisfaction levels. The role offers hybrid working options, alongside a comprehensive benefits package that includes private health and dental care, a bonus scheme, and 25 days of holiday.
The Benefits:
- Competitive salary of £50,000 per annum
- Flexible hybrid working arrangement
- Private health and dental care coverage
- Performance-based bonus structure
- 25 days holiday plus bank holidays
The Service Desk Manager Role: In this role, you will:
- Lead and manage the service desk team, ensuring efficient and effective IT support services.
- Oversee the performance of the service desk, implementing necessary improvements and ensuring SLAs are met.
- Build and maintain strong relationships with key stakeholders and end-users.
- Champion continuous service improvements and foster a positive team environment.
- Provide mentorship and professional development opportunities for team members.
Service Desk Manager Essential Skills:
- Proven experience in managing a service desk or IT support team.
- Strong leadership and team management capabilities.
- Excellent communication skills with the ability to interact with stakeholders at all levels.
- Experience with IT service management (ITSM) tools and processes.
- Proficiency in Microsoft technologies, including Azure, Office 365, and Windows Server.
To Be Considered: Please apply through this advert or by emailing me directly at robert.elvey@searchability.com. For further information, feel free to call. By applying for this role, you give express consent for us to process and submit your application solely for this vacancy.
Key Skills: Service Desk Manager, IT Support, IT Service Management, Azure, Office 365, Windows Server, Team Leadership, Performance Monitoring, Customer Service.
