Clients and Markets Manager

4 weeks ago

Maidstone Kent, United Kingdom Crowe UK Full time

About Crowe

Crowe is a leading national audit, tax, advisory and risk firm with global reach and local expertise. We are an independent member of Crowe Global, one of the top 10 accounting networks in the world, with access to more than 40,000 people in 150 countries and across 798 offices globally.

We pride ourselves on looking after our people, whether you’re working in corporate tax, statutory audit or you’re a marketing or HR specialist - at Crowe we invest in our people to help them be the best they can be.

We understand that it is often the culture and values of a firm that are most important when looking for a new workplace, that’s why at Crowe our people-focused culture means we value new ideas and innovation, and welcome people who are committed to making a difference by delivering excellent services to our people, clients and communities.

Job description

As part of the National Business Development and Marketing team, we are looking for a highly motivated and proactive Clients & Markets Manager to help drive local business development activity and focus on increasing profitability through the generation of opportunities, bid support and events that will help us grow and engage with our clients and contacts.

The Clients & Markets Manager will operate as the business partner to the regional stakeholders ensuring that the regional drive for growth remains on strategy and maintains momentum. They will work closely with the Office Managing Partner (OMP), local BD & Marketing partner lead, regional heads of sector and the wider Clients & Markets and Marketing teams. The Clients & Markets Manager role focuses on driving growth in the region through relationship management, identifying new opportunities, bid management, promoting campaigns, local data management and local event management.

The successful applicant will have experience working in a fast-paced environment, be highly organised with excellent project management, time management and coordination skills and have the ability to work well under pressure. Being able to communicate at all levels with confidence and forge strong working relationships is essential. You will be working in a National team dealing with our people and liaising with clients.

Key responsibilities

  • Working day to day with senior stakeholders and decision makers
  • Driving local business development activity which aligns with the firmwide business development strategy
  • Continually reviewing the firms market position and benchmarking against competitors
  • Identifying sponsorship opportunities which enhance the firms brand and target audience reach
  • Working alongside the local stakeholders to develop and maintain strong relationships with local businesses and intermediaries
  • Local event management; working with the National Marketing team to plan, host and attend the event and manage the follow up – building on national initiatives
  • Client care and account planning
  • Supporting local stakeholders with generating business opportunities with new and existing clients
  • Supporting with the end to end bid process, from document generation to bid debriefs
  • Supporting the National Marketing team with local marketing activities as required

Key relationship management and coordination

  • Develop and maintain relationships with the national Clients & Markets team, regional stakeholders and OMPs.
  • Foster a collaborative culture with the wider Clients & Markets and Marketing team with a focus on a ‘one team’ perspective
  • Share ideas and feedback within the wider Clients & Markets team to share best practice and collaborate on sector and service campaigns and activities
  • Drive BD culture in the region and focus on increasing profitability
  • Working alongside the local stakeholders to develop and maintain strong relationships with local businesses and intermediaries

Bid support

Support local stakeholders with the end to end bid process which may include:

  • Attend scoping meetings with businesses alongside the stakeholders
  • Create compelling bid documents that align with the ‘Request for Proposal’ and Crowe’s offering
  • Work with the stakeholders and service teams to collate all information required for the bid document
  • Support with rehearsals ahead of the pitch meetings
  • Chair debrief meetings with businesses following the decision

Data Management

  • Work with stakeholders to maintain marketing lists, target lists, client lists and the upkeep of referrals and conversion/opportunity pipeline
  • Support with day to day CRM activities and encourage best practice with local teams

Skills & Experience

  • Professional services BD experience and knowledge of the accountancy profession
  • Experience of bid-writing and client engagement
  • Able to forge strong working relationships with a range of key stakeholders
  • An active team player and self-starter
  • Flexible and adaptable to change
  • Highly organised with excellent project management, time management and coordination skills
  • Good local network with intermediaries (Preferred)
  • Experienced with the full Microsoft Suite (Essential)
  • Experienced with using a CRM system (Preferred)

Why choose Crowe?

Crowe is where talented people can realise their potential, are successful and enjoy what they do by making a positive difference to our clients, communities and each other.

Our vision is to be recognised as essential to the future success of our clients by helping them to answer tomorrow’s questions, and make smart decisions that have lasting value through the highest quality audit, tax, advisory and risk services.

We offer you an opportunity to continue your career and work for a firm that offers stability and knowledge. In addition you can work alongside experienced professionals who put the client at the heart of everything they do.

At Crowe, you will find the expertise, the resources and, above all, the commitment to help you build a satisfying and rewarding career. In return we can offer you continued career development, highly competitive salaries and flexible benefits. Plus an opportunity to work for a firm that truly values its people.

Crowe is committed to equal opportunity and diversity in recruitment and employment. We value the differences that a diverse workforce brings to our organisation and believe that diversity and inclusivity are key drivers of effectiveness and in providing our clients with a quality service.

Entry and progression within the firm is determined solely by the application of objective criteria, personal performance and merit.

We want to create the best environment for our people to thrive. We recognise the importance of offering a flexible approach to our working environment and we would be happy to discuss this with you further.

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