Technical Support Engineer

A global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly. Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences. A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.
As a Deskside Support Engineer , you will be based full-time in our office in Bournemouth, providing colleagues with hardware, software and infrastructure support.
You will be working within the End User Computing Team, who work closely with other IT Support Teams to provide effective and efficient second and third-line operational support, which includes client, desktop, local server and network support, training of end users, ensuring the timely and efficient resolution of incidents and service requests and supporting the PMO as a technical project resource. In addition, you will undertake lifecycle management on End User Computing devices, including receiving, configuring and provisioning, software installation (unpackaged apps), recovery, disposal, maintaining the CMDB and low-level comms room support
You’ll be joining a network of experienced, innovative and dedicated individuals across multiple teams and countries. There are countless opportunities to learn new skills and develop in your career and we’ll provide the support you need to do just that.
26 days annual leave, plus a wellbeing day, a volunteer day, bank holidays and the opportunity to buy up to 5 days’ extra each year
Health, wellbeing and lifestyle rewards that can be tailored to support you and your family. Employee Assistance Programme; Discounts on retail and socialising; Travel and technology; cycle2work scheme; Car Salary Sacrifice scheme
Employee recognition programme

Company Pension Scheme
Medical insurance
Life Assurance
Paid Maternity, Paternity, Adoption Leave, Shared Parental Leave
Demonstrable knowledge of build systems on SCCM and Intune mobile device management as a technically skilled Deskside Support Engineer
• Experience of working with the wider IT teams in a business (Incident, Problem, Change, Knowledge Management and Service Asset Configuration Management), in an ITIL process driven environment
• A minimum of 2 years’ deskside support experience , with demonstrable knowledge of the asset lifecycle, including builds, deployments, returns and decommissioning
Effectively and efficiently manage support tickets logged in the ITSM tool according to defined key performance indicators to enable effective service management
• Take ownership of support tickets and the associated regular updates to ensure users and other IT support teams are informed and escalating issues when required
• Contribute to and maintain technical documentation in the knowledge management database
• Proactively support the investigation of problems and identify workarounds, fixes and root causes, supporting Disaster Recovery activities as required
• Effectively manage relationships with users, colleagues in other IT support teams and 3rd party partners
• Proactively support major incident management activity to return impacted systems to service as quickly as possible