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Customer Support Administrator Role Profile
Reports to: Customer Experience Manager
Location: Glasgow, office based
Due to the continued growth across both domestic and international e-commerce channels, we’re seeking to further strengthen our team with the introduction of an additional Customer Support Administrator.
Experience of working in a customer service role
Confidence in handling customer complaints, providing appropriate solutions and/or alternatives within time limits following Company policies and procedures
Experience in recording of all customer interactions, meeting pre-set Quality targets
Manage end to end customer experiences
Strong analytical skills with experience of MS Excel and content management systems
Can do attitude with a flexible approach to the role
Multiple language skills will be treated as an advantage.
Delivery of excellent customer service on each and every call
First point of contact for customer escalations and complaints
Order processing and administration
You will receive 30 days holiday (increasing to 32 by 2 years’ service) to ensure you keep a healthy work-life balance and have lots of exciting plans in place to look forward to
Benefit from our corporate discounts for you, your friends and family, making the most of the great outdoors
Free parking as there is nothing worse than parking metres and additional costs, meaning…. buy the coffee
Full access to our fantastic Employee Assistance Programme and much more
