Human Resources Advisor

HR Advisor Location: Wilmslow – Hybrid split of 3 days office, 2 days at home Salary: Competitive We’re Citation Group. A group of businesses on a mission to make life easier for small and medium-sized companies. We get that running a business is tough. You’re spinning plates trying to keep your customers happy, stay on top of rules and regulations, look after your team, and somehow still grow. As we scale for further growth across the Citation Group, hopefully, that’s where you come in. We are far from your average service provider – our clients stay with us not just due to our expertise, but due to the human touch and business acumen we bring to all our clients. The role Our whole reason for being is to attract, retain and develop great people. We know that you sustainably raise performance through engagement and that leadership and culture is key to this. We’re looking for a commercial HR generalist to play an integral role in our team and business. You will be working closely with our Sales teams to deliver the People Plan and their basic HR needs. A key focus of this role will be managing employee relations—acting as a primary point of contact for employee queries, proactively addressing and resolving ER issues, and providing expert support to managers on all aspects of employee relations. You’ll also be involved in the full colleague life cycle, driving colleague engagement, supporting learning and development, championing change, and contributing to business growth. Onboarding new starters to ensure they understand our culture and reaching peak performance as quickly as possible. Provide HR support for all matters in your business area, including performance management, training and development, ER issues, including: Grievances, disciplinaries, redundancy, long term sick, disputes, assist with TUPE, colleague wellbeing including maternity / paternity Colleague Engagement: Life’s too short to hate where you work, you’ll help drive colleague engagement through a variety of initiatives. Change & Growth: Support the team and business to drive change and business growth Liaise with payroll to ensure colleagues are paid correctly Learning & Development: Support the delivery of training or other L&D initiatives, this could range from coordinating it, writing it, or delivering it Admin: supporting the team Administrator and ensuring our processes are efficient, effective and scalable as we grow The Person We’re not your everyday HR department, and we’re not looking for your everyday HR person. It’s fast-paced and always changing, so you need to be up for the challenge, always ready to adapt and get stuck in. Agile with a growth mindset, you will really care about our business. You get that you are a role model for and a custodian of our culture and will always put your best self forward. It’s all about the people in Citation, so you’ll need to demonstrate a wide range of influencing and communication skills. People will want to come to you, not just because of your expertise, but because you are a great person to work with. We’ve got a coaching style with our managers; we work together to help find the best solutions, so you’ll need to show us your coaching and problem-solving skills. Some experience of supporting a business with a variety of ER issues such as probation reviews, investigation, disciplinary, performance improvement; not just at note taking level but coaching and advising managers You’re always learning and developing – you might not have all the answers yet and you’re willing to learn and give it a try. We’re always looking for ways to improve our processes to create a better experience for colleagues so you’ll show initiative and come up with new ideas on how we can do this. Here’s a taste of the perks we roll out for our extraordinary team members: 25 Days of Holiday + bank holidays: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cozy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays. Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU. Post-Wedding Bliss: Newlyweds, we’ve got something special for you too Extra weeks of holiday to bask in the glow of post-wedding happiness. Growing Families: We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family. Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.