Customer Success Executive

Customer Success Executive Sawston, Cambridge About Us Adkwik is a trusted leader in the manufacture and supply of high-performance adhesive solutions for the industrial, construction, and woodworking sectors across the UK and Ireland. With over 30 years of expertise, we help businesses overcome bonding challenges through tailored products and expert support. From glues and sealants to abrasives and tapes, our comprehensive range is backed by outstanding technical knowledge and customer service. Our mission is to bring a problem-solving mindset to every client, delivering quality products, reliable service, and practical expertise, every day, for everyone. We’re driven by core values of being trusted and loyal and getting stuff done, while we are also passionate about sustainable practices that reduce our environmental impact. As we continue to grow, our vision remains clear: to be the go-to provider in every industry we serve. We are now looking for a Customer Success Executive to join us on a full-time, permanent basis, working 40 hours per week, 8:30am – 5:00pm, Monday – Friday. The Benefits - Salary of up to £31,000 per annum, depending on experience - Discretionary company bonus scheme - 23 days’ annual leave plus Bank Holidays - Enhanced sick pay scheme - Potential for salary sacrifice schemes - Team days and conferences - Fully paid training across all fields - Free parking - Free snacks and drinks This is a brilliant opportunity for a confident, relationship-focused communicator with experience in a B2B customer success role to join our trusted and forward-thinking organisation. You’ll join a company where your development truly matters, with fully paid training across all fields, practical product learning, and the chance to grow both your technical knowledge and customer success expertise. What’s more, you’ll enjoy a supportive team culture, meaningful progression opportunities, and the satisfaction of knowing your guidance helps businesses get their jobs done right, first time. The Role As a Customer Success Executive, you’ll be the friendly, knowledgeable, and solution-focused point of contact for our customers, ensuring every interaction delivers an exceptional experience. Your role centres on strengthening customer relationships, resolving queries efficiently, and being there to help them choose the right products to support their work. A major focus will be to increase product turnover and customer reliance, whilst reducing customer response times and enhancing accuracy. As their first point of contact, you’ll handle enquiries across phone and email, provide technical advice, and resolve issues with calm professionalism. You’ll get to know our product range and develop your knowledge so you can communicate the technical details and recommend products that suit customers’ needs. Additionally, you will: - Manage the full order process - Liaise with the warehouse for fulfilment and update customers - Build strong relationships with key accounts to support long-term loyalty - Process orders, payments, returns, and credits with accuracy and care - Maintain accurate CRM and Sage 50 records About You To be considered as a Customer Success Executive, you will need: - At least one year of experience in a B2B customer success role - Experience of MS Office, including Outlook and managing CRM systems - Outstanding relationship-building skills via telephone - Excellent written communication skills - At a minimum, GCSEs or equivalent, in English and Mathematics (grade 4/C or above) OR equivalent professional qualifications demonstrating strong numeracy and communication skills Other organisations may call this role Customer Service Advisor, Customer Care Executive, Customer Service Representative, Call Centre Operative, Contact Centre Operative, Client Service Executive, Client Relations Executive, Customer Support Executive, or Sales Support Executive. Webrecruit and Adkwik are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if you’re ready to take your next step as a Customer Success Executive, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.