Service Design Analyst

2 months ago


Stroud Gloucestershire, United Kingdom Ecotricity Full time

This role sits within our Credit Management Department, which handles activity relating to the collection of unpaid energy bills (domestic & business) and other companies within the Ecotricity Group.

Reporting to the Head of Debt Information and Risk, this technical role will require you to design, scope, develop and deliver data solutions to meet the requests of stakeholders, while seeking opportunities to improve data insight.


You will be an experienced data analyst with a proven track record in BI, data manipulation and problem solving. You’ll have experience in building relationships and mentoring junior members of a team. Making complex decisions – You will demonstrate abilities to manage high quantities of data, to make good and timely decisions.
Building collaborative relationships.
Act as a key point of contact for both regulatory and operational reporting.


Strong working knowledge of SQL for data analysis (MS-SQL/Databricks - T-SQL, View and table design, Experience of ETL)
Strong technical analytical skills as a Data Analyst
Managing and manipulating data experience
Writing complex SQL queries for data retrieval and manipulation across multiple tables / data sources.
Selected candidates will undergo a practical SQL test to assess proficiency. At a minimum applicants will require a comprehensive understanding of query Joins and its application within SQL queries.
The role is Hybrid and requires the successful candidate to work in the Stroud (UK) office 3 days per week with the remaining days working from home.
Healthcare plan, life assurance and generous pension contribution
Hybrid working
Various company discounts (including shops, gym, days out and events)
Holiday of 25 days (plus bank holidays) & ability to buy/sell days
Cycle to work scheme, car pooling and onsite parking available
As a valued member of the team you will be supporting the Group Environmental policy and its associated targets to make the Green Britain Group net carbon neutral by 2025


The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use it's people in the best possible way at all times and helps the employees to make make their contribution in a changing environment.

Ecotricity is Britain's greenest energy company. Our mission was, and remains, to change the way energy is made and used in Britain- by replacing fossil fuels with clean, renewable energy.

We don't just supply green energy, we use the money from our customers' bills to make it ourselves too- we build windmills and sun parks in Britain. In 2021, we started work on building two new solar parks, and now, in 2023, we're bringing geothermal energy to our customers' fuel mix, a first in the UK. We don't just focus on energy though- we built Electric Highways, Britain's leading network of electric vehicle charging points, we helped Forest Green Rovers become the greenest football club in the world, and, in partnership with RSPB, we launched Britain's greenest mobile phone service, Ecotalk.



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