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PC/Tablet Technician

2 months ago

Wokingham Berkshire, United Kingdom Hamilton Rentals - Flexible Technology Solutions Full time

Reporting to: Engineering Manager

Hamilton Rentals are looking to recruit a PC/Tablet Technician to provide support and assistance in the day-to-day activities of our busy PC department.

The role will include the building, OS installation, configuring and testing of predominantly Apple products, but will also include HP, Lenovo, Samsung and Acer laptops, desktops and tablets, with the potential for off-site installation projects.

Responsibilities:

  • The successful candidate will undertake the manual handling of Laptop, desktop and workstation hardware.
  • Work to a Day-to-Day delivery schedule with explicit timescales and deadlines.
  • The candidate will help prioritise any upcoming workload, raise any issues and start working on future orders in advance of their anticipated shipping date.
  • Keep the bespoke Rental Management computer System (RMS) fully updated with order progression.
  • Help to handle any queries or issues generated by the sales staff or customers.
  • Respond to customer issues as first line support.
  • The candidate will from time to time be required to assist with offsite delivery and Installation work.

Requirements:

  • Previous experience supporting Intel/Apple based hand held, laptops and desktop computing products.
  • Have good working knowledge of Microsoft operating systems.
  • Knowledge of Apple devices and the Apple cloud environment is a distinct advantage.
  • Have a good understanding and ability around general IT.
  • Be results orientated and customer focussed.
  • Proven ability to manage own time during the working day.
  • Proactive, self-motivating with a flexible working approach.
  • Excellent communication skills.
  • Ability to utilise own initiative and resolve problems.
  • A clean, valid UK driver’s license would be advantageous.