Travel Senior Service Manager

2 weeks ago

Harmondsworth Greater London, United Kingdom myGwork Full time

This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community.
The British Airways (BA) IT Operations team is part of BA Digital within the International Airlines Group (IAG), one of the world’s leading airline groups and owner of some of the biggest brands in the sky.
Our vision is to become the most trusted digital airline. We seek to delight our customers, enable our colleagues, accelerate business performance, increase shareholder value, and protect our business through the innovative and agile use of technology and data.
Together, we are building a better BA.
Service Ops, you will oversee the operational aspects of IT services with a primary focus on incident management.
You are responsible for leading and managing the processes, teams, and technologies that ensure the effective resolution of incidents, the delivery of high-quality IT services, and the continuous improvement of operational processes. Delivery of the Global Operations Centre and key ITIL operational processes (Event, Incident, Problem, Change and Release, Service Continuity), the IT Risk Framework and the coordination of service continuity.
Ownership of all ITIL processes across service operations delivery including event, incident, problem and change, ensuring flawless service delivery (including the Global IT Operations Centre and associated tooling)
Service restoration for all incidents and degradations in service, reporting on compliance with SLAs. Deployment of activities and operational procedures required to trap and resolve any event, ensuring timely and effective communications to all relevant stakeholders.
Operational command and control of Change Management execution, working closely with the Head of Problem & Service Management and the Head of Service Delivery & Regional IT
The role will require flexibility at times of operational disruption, which may require adaptability in terms of occasional long and unsocial hours – specifically the role requires ability to obtain an airside pass and to be a trained IT member of the BA Crisis Management Team.
This role will require some travel and working from multiple sites/locations within UK and internationally. You must be willing and able to travel to participate in meetings, workshops and other related activities.
ITIL or similar qualification in Service Management
Leadership and motivation of virtual teams across different locations and cultures
Effective senior stakeholder management, balancing and finding compromises between opposing views and opinions.
In-depth knowledge of incident management processes, methodologies, and best practices
Comprehensive understanding of service desk management, service level management, and continuous improvement practices
Systematic and rigorous planning of work and priorities
Fluent English
Senior level IT leadership, gained in a complex global organisation.
Substantial experience in IT service management, including incident management, service desk operations, and service level management.
Proven ability to lead and motivate teams, improving quality and efficiency in a collaborative environment, with experience of building and managing operational and infrastructure teams.
Senior business partnering, working as a valued partner with senior stakeholders and strategic third parties across a diverse operation. In particular strong communicating & influencing skills (with an operational and / or service delivery bias)
Experience in managing budgets and making financial decisions related to incident management and service operations Extensive Operational management experience of a shared services operating model.
Proven understanding of the operational and technical architecture underpinning the IT service landscape in high volume mission critical e-Commerce or similar

  • Senior business travel consultants

    4 weeks ago

    London, United Kingdom Midas Travel Full time

    We’re looking for a Senior Business Travel Consultant to help us further retain and grow our business as we work towards our goal of ‘becoming the number one business travel partner for SME’s’. MIDAS Travel is in the top 40 of its sector, a Travel Management Company committed to providing premium business travel for financial, consultative and...

  • Senior Travel Executive

    3 weeks ago

    London, United Kingdom Travel Trade Recruitment Full time

    Exciting opportunity for a Senior Travel Executive to join a friendly team in Southwest London. As the Senior Travel Executive, you will be responding to enquiries created online and through our own database of customers. Arranging all aspects of business and luxury travel itineraries, including flights, transfers, accommodation, excursions etc. The Job: ...

  • Senior Travel Consultant

    3 weeks ago

    London, United Kingdom FCM Travel Full time

    The Opportunity Joining our specialist Asia sales team, we are seeking a Senior Travel Consultant eager to create travel experiences that inspire and instil a love for travel in our guests as voracious as their own. This involves taking ownership for all aspects of selling luxury, tailormade holidays to our discerning guests, whilst navigating and...

  • Senior Business Travel Agent

    4 weeks ago

    London, United Kingdom BCD Travel Corporate Full time

    **Bring your passion and energy to our growing team. We're hiring!** **Senior Business Travel Agent** - Full time, London (but remote work can also be discussed)_ As a Senior Business Travel Consultant, you are the face of our company. You'll communicate and respond to request for current and new clients, helping them travel smart and achieve more. Do you...

  • Service Delivery Manager

    4 weeks ago

    Harmondsworth, West Drayton, United Kingdom myGwork Full time

    This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. Company DescriptionThe British Airways (BA) IT Operations Team is part of BA Digital within the International Airlines Group (IAG), one of the world’s leading airline groups and owner of some of the biggest brands in the sky.Our...

  • Head of Incident Management

    2 weeks ago

    Harmondsworth, West Drayton, United Kingdom myGwork Full time

    This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. Company DescriptionThe British Airways (BA) IT Operations team is part of BA Digital within the International Airlines Group (IAG), one of the world’s leading airline groups and owner of some of the biggest brands in the sky.Our...

  • Quality Control Executive Travel

    3 weeks ago

    London, United Kingdom Travel Trade Recruitment Full time

    Exciting opportunity for a Senior Travel Executive to join a friendly team in Southwest London. As the Senior Travel Executive, you will be responding to enquiries created online and through our own database of customers. Arranging all aspects of business and luxury travel itineraries, including flights, transfers, accommodation, excursions etc. Arranging...

  • Junior Business Travel Consultant

    4 weeks ago

    London, United Kingdom Infinity Travel Full time

    Are you a school leaver, looking to get into the Travel Industry? Infinity Travel is a travel company affiliated with Altour and based in the West End, offering an exciting opportunity to work in Business travel, looking after the travel requirements of the Music & Entertainment industry. You will have to book and organise travel arrangements as well...

  • Travel Advisor

    6 days ago

    London, United Kingdom Platinum Travel Recruitment Ltd Full time

    We are seeking an ambitious and experienced Africa Travel Safari Consultant (Reservations & Operations) to join our clients busy and friendly team due to success and expansion. This successful, dynamic and well-established travel company offers inspirational holidays to Africa including the epic Kenya and Tanzania. This role is ideal for a travel...

  • Senior business travel consultant

    2 weeks ago

    London, United Kingdom C&M Travel Recruitment Full time

    Senior business travel consultant - Production Required for lovely TMC based in London. Hybrid or homebased, production experience ideally but they will look a a senior BTC. Ideally sabre but if you have production experience they would cross train. Salary between 40/48k plus great benefits Senior business travel consultant - production duties - Working...

  • Senior business travel consultant

    1 week ago

    London, United Kingdom C&M Travel Recruitment Full time

    Senior business travel consultant - Production Required for lovely TMC based in London. Hybrid or homebased, production experience ideally but they will look a a senior BTC. Ideally sabre but if you have production experience they would cross train. Salary between 40/48k plus great benefitsSenior business travel consultant - production duties -Working on a...

  • Travel Success Manager

    3 weeks ago

    London, United Kingdom Platinum Travel Recruitment Ltd Full time

    We are seeking an experienced Travel Success Manager to join a highly successful and dynamic leisure travel company, hybrid working model based in London.The ideal Travel Success Manager will be responsible for the onboarding of leisure consultants and handle any customer queries.Travel Success Manager Duties: * Manage a portfolio of high-touch customers by...

  • Senior Groups Operations Travel

    3 weeks ago

    London, United Kingdom Antella Travel Recruitment Full time

    Location LondonHybrid with working conditionsThis is an excellent and exciting opportunity for an experienced Senior Groups Operations Executive / Sales Manager/Business development Manager/Sales Executive to join this leading wholesaler in their Sales department.Working for this leading company, you'll be dealing with Key accounts within your markets,...

  • Travel Operations Administrator

    2 hours ago

    Sutton, Greater London, United Kingdom Gecko Travel Recruitment Full time

    Job Description Gecko Travel Recruitment are delighted to be working exclusively with this wonderful Educational Travel Company who are looking for an Operations Administrator to join their team on a permanent basis. As Operations Administrator, you will be responsible for ensuring precise and consistent standards of administration, primarily for the...

  • Senior Groups Operations Travel

    3 weeks ago

    London, United Kingdom Antella Travel Recruitment Full time

    Location LondonHybrid with working conditionsThis is an excellent and exciting opportunity for an experienced Senior Groups Operations Executive / Sales Manager/Business development Manager/Sales Executive to join this leading wholesaler in their Sales department.Working for this leading company, you'll be dealing with Key accounts within your markets,...

  • Travel Consultant

    3 weeks ago

    London, United Kingdom C&M Travel Recruitment Full time

    Asia & Pacific Travel Designer. Luxury Private Travel Company are looking for a candidate, with a great love and an extensive knowledge of Asia, to join their friendly team of travel enthusiasts. You will be empathetic and inquisitive, and will harness these qualities to form a deep understanding of your customers; enabling you to craft highly personalised...

  • Travel Consultant

    3 weeks ago

    London, United Kingdom C&M Travel Recruitment Full time

    Asia & Pacific Travel Designer. Luxury Private Travel Company are looking for a candidate, with a great love and an extensive knowledge of Asia, to join their friendly team of travel enthusiasts. You will be empathetic and inquisitive, and will harness these qualities to form a deep understanding of your customers; enabling you to craft highly personalised...

  • Business Travel Consultant

    7 days ago

    London, United Kingdom Gecko Travel Recruitment Full time

    Gecko Travel Recruitment are thrilled to be working with this large independent business travel company based in London who are looking for a Business Travel Executive to join their team on a permanent basis. As Business Travel Executive you will have responsibility for booking and managing all aspects of corporate client travel requests. This position...

  • Senior Travel Consultant

    5 days ago

    Greater London, United Kingdom Queen of Clubs Lifestyle Luxury Services Full time

    Queen of Clubs Lifestyle Luxury Services Ltd, is seeking for its office in London, Holborn area, Travel Consultants for the role of Mid-Senior and Senior Luxury Experience Designers The Role The candidate will be handling the booking processes from start to finish and will be in contact with suppliers, luxury travel agencies, and high-end advisors. This...

  • Senior Travel Consultant

    4 days ago

    Greater London, United Kingdom Queen of Clubs Lifestyle Luxury Services Full time

    Queen of Clubs Lifestyle Luxury Services Ltd,is seeking for its office in London, Holborn area, Travel Consultants for the role of Mid-Senior and SeniorLuxury Experience DesignersThe RoleThe candidate will be handling the booking processes from start to finish and will be in contact with suppliers, luxury travel agencies, and high-end advisors.This would...