Customer Service Administrator

1 month ago

Nuneaton amp Bedworth Warwickshire, United Kingdom AMJ Recruitment Group Full time €25,800 - €28,200

AMJ Recruitment are recruiting for a Customer Service Administrator, based at our well established Market Leading Manufacturing Client based in Nuneaton. Salary - £25800 to £28200 per annum Term - Permanent Working Hours - Days (Mon-Fri) Your role: As a customer service representative, you will create a positive and impactful experience for our customers and builds relationships with customers that nurture commitment and cultivate a long-lasting loyalty. You work in the customer service team who assists our customers by phone and by e-mail throughout the order process for the UK and Ireland. Your primary responsibilities will be:

  • Daily work with sales representatives, logistics departments and warehouses.
  • Manage phone or email queries from prospects and customers
  • Management of orders for customers on your territories (reception and registration of orders on ERP Sage X3) and follow up until the delivery of the goods
  • Preparation of quotes
  • Management of the after-sales service
  • Information to our customers about products, stock, prices, delivery time, invoices, status of their orders, etc.
  • Export: follow up with containers shipment, formalities/custom documents, international payments (documentary credit, bill of exchange)
  • Claim management: primary contact for our customers, and liaise with internal teams to reach adequate solutions
  • Organization of transportation in special cases
  • You work on building a good relationship with the existing customers
  • You spot and analyze your prospects’/customers’ needs and suggest tailored solutions
Your profile:
  • You have 3-5 years’ experience in a similar role
  • You have a very good knowledge of Outlook, Word and Excel
Our offer:
  • Good working atmosphere
  • International environment, working for a global leader
  • Occasional international travel to participate to meetings, for training, etc.
  • Full-time permanent contract
  • Attractive salary based on profile and experience
  • Annual profit-sharing program
  • Annual salary increase program based on objective measurement tools
To apply, please send through your CV, and a member of the AMJ Recruitment Team will be in touch to discuss further

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