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Customer Service Advisor

2 months ago

Dartford Kent, United Kingdom Insight Select Full time

Customer Service Coordinator / Full time / 6 Month FTC / £25,875 per annum

My client, a leader in luxury products for high spec interiors, are looking for a Customer Service Coordinator to join them on a full time basis. Within this role you will offer after sales support and assist with orders whilst in process. As a Customer Service Coordinator, you should also ensure any technical issues are resolved and rectified, whilst ensuring the customer is kept up to date throughout the process.

Role and Responsibilities:

  • Be the main point of contact for customers in relation to order queries
  • Always provide exceptional levels of customer service
  • Advise clients on product information and recommend alternate products where possible
  • Build long lasting relationships with customers to ensure returned business
  • Manage own workload and key performance metrics, whilst also working as a team to ensure the achievement of the team, department, and business objectives.
  • Undertake a range of administrative duties as requested or demand necessitates.

Essential Skills:

  • Previous experience in background in retail customer service ideally from a phone-based role
  • Excellent customer service skills in any situation
  • Relevant product knowledge would be desirable / the ability to pick up knowledge quickly
  • Highly organised and detail orientated with excellent written and verbal communication skills
  • The ability to work to tight deadlines
  • Previous experience with Salesforce and Sage – Desirable

Package:

  • Fully office based - Full time Monday to Friday – 08:30 until 17:00 with a 30-minuite unpaid lunch break.
  • Salary of £25,875
  • Modern offices
  • 25 days’ annual leave plus bank holidays (pro rata)
  • Discounted gym membership and healthcare benefits
  • Free onsite parking / easily accessible by public transport

Customer Service Coordinator / Full time / 6 Month FTC / £25,875 per annum