H&M Home In-Store Commercial Manager

2 weeks ago

London, United Kingdom H&M Full time

Job Description

As an In-Store Commercial Manager (ICM) at H&M Home, you have the important role to create an excellent and inspiring shopping experience for our customers every day. You report directly to the Store Manager. Your responsibility is to plan and organize the daily operations in the store, together with the Store Manager and team. As an ICM, your responsibilities are divided into five parts: Customers, Colleagues, Visual Presentation, Planning and Procedures & Routines. You are an ambassador for the brand and together with the team, you strive to exceed customer expectations and drive selling on the sales floor; that’s where it all happens

The job of an ICM comes with lots of responsibility – and lots of fun. Your to-do list includes:

  1. Customer first. You are passionate about our customers, and your top priority is always to provide excellent customer service.
  2. You work together with your store team to maximize profitability and sales.
  3. You make inspirational presentations both by yourself and with your team.
  4. Set an example for your team by always acting in line with H&M Group values, H&M Home brand DNA, and H&M Group Global leadership expectations.
Qualifications

Your profile: We are looking for a passionate leader. Your personal qualities also include:

  • A passion for customer service and people.
  • A great drive and a result-driven attitude.
  • Interior interest and trend awareness; you have experience in visual presentation & interior styling.
  • Being well-organized and able to cope with a large workload.
  • A positive and coaching attitude, and a willingness to learn and improve.
  • An entrepreneurial approach, where you think outside the box.
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