Principal Technical Support Engineer

Principal Technical Support Engineer
At Leonardo, we have a fantastic new opportunity for a Principal Technical Support Engineer to join us
within the Customer Support and Service Solutions (CS3) line of business. This a hybrid role which will involve travel throughout the UK and Europe and Middle East, providing innovative and invaluable support solutions to our customers.
In the role of Principal Technical Support Engineer, you will be part of the Typhoon support team delivering and maintaining in-service capabilities for the Typhoon Defensive Aids Sub-System across the globe. You will have the opportunity to work across the full range of in-service technical elements including software, hardware, test solutions, processes and upgrades applying problem solving, collaboration and continuous improvement skills to create optimal solutions. embedded software or test solutions related to complex electronic systems, providing the ability to respond to detailed technical queries from our customers.
~ A willingness to take ownership of the maintenance, upgrade, calibration, consumables and supporting documentation for the main equipment and test equipment and associated software.
The resourcefulness to ensure robust quality, availability, cost and time trade-offs are undertaken to optimise the service provided from both a business and customer perspective.
Support the Project Engineering Management team to ensure customer Key Performance Indicators and Service Level Agreements are met or exceeded.
Professional discipline to ensure application of appropriate engineering tools / techniques, including ensuring that relevant mandatory training is completed and processes followed. The confidence to escalate emerging issues and levels of risk and help define opportunities and risk mitigation options.
An ability to foster relationships and networks within and outside CS3 and actively identify and champion opportunities for continuous improvement and capability enhancement.
The enthusiasm to develop, coach or mentor other engineers to help grow the skills and knowledge within the Team.
Security Clearance
We offer a comprehensive, company-funded benefits package that supports your wellbeing, career development, and work–life balance. Whether you're looking to grow professionally, care for your health, or plan for the future, we’re here to help you thrive.
Secure your Future Benefit from our award-winning pension scheme with up to 15% employer contribution.
Your Wellbeing Matters Free access to mental health support, financial advice, and employee-led networks championing inclusion and diversity (Enable, Pride, Equalise, Armed Forces, Carers, Wellbeing and Ethnicity).
Rewarding Performance All employees at management level and below are eligible for our bonus scheme.
Never Stop Learning Free access to 4,000+ online courses via Coursera and LinkedIn Learning.
Refer a friend Receive a financial reward through our referral programme.
Tailored Perks Spend up to £500 annually on flexible benefits including private healthcare, dental, family cover, tech & lifestyle discounts, gym memberships and more.
Flexible working Flexible hours with hybrid working options. For part time opportunities, please talk to us about what might be possible for this role.
For a full list of our company benefits please visit our website.
Headquartered in Italy, we employ over 53,000 people worldwide including 8,500 across 9 sites in the UK. At Leonardo we are committed to building an inclusive, accessible, and welcoming workplace. Contract Type
Permanent
Hybrid Working
Hybrid