Multi-Skilled Receptionist

2 weeks ago


Manchester, United Kingdom Ibis Manchester Centre Princess Street Full time
Our mission at I bis Manchester Centre Princess Street

is to create memorable moments for our guests from arrival to farewell As a Multi-Skilled Receptionist, you will welcome and take care of our guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. What you will be doing?

- Take care of the different services available to our guests (reception, reservation, breakfasts, bar, restaurant) - Participate in maintaining existing guests happy - Deal with guests queries and may be required to handle objections and complaints - Handle invoicing and taking payments - Participate in Accor market place synergy by applying inter-hotel referrals - Ensure that the hotel public area is always clean and welcoming in accordance with the hygiene rules and regulations - Take care of the safety of persons and belongings within the hotel Your experience and skills: Service focused personality is essential; experience is an asset Have strong communication and administration skills Fluency in English; additional languages are a plus Ready to discover more? Get in touch with us. We would love to hear from you TPBN1_UKCT
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