Manager, Management Consultant

2 days ago

Leyland Lancashire, United Kingdom Progress Housing Group Full time

Continuous Improvement Manager (Housing Support Services)
Department: Housing Support Services
Location: Leyland / Agile
Contract: Permanent

Join Our Legacy of Change and Community

At Progress Housing Group, we’re more than just homes – we’re a community. We’re looking for a skilled and forward-thinking Continuous Improvement Manager to join our Housing Support Services team. This is a fantastic opportunity to drive innovation and shape the future of our housing operations. As Continuous Improvement Manager, you’ll play a pivotal role in shaping and enhancing the customer journey across all areas of our housing operations. You’ll lead a focused team, including a Continuous Improvement Project Lead, Training & Quality Officer, and Continuous Improvement Coordinator, working closely with colleagues across all housing management functions.

Your focus will be on making processes more transparent, efficient, and customer-friendly, delivering quick wins and long-term improvements. You’ll facilitate service improvement requests, analysis trends in performance highlighting best practice, and ensure our policies, processes, and work instructions are clear, compliant, and easy to follow.

This is an agile role based in Leyland, with office attendance required according to business needs. Initially, you’ll be expected to spend time in the office to embed yourself within the team and organisation.

Proven experience in project management and/or housing management, with a track record of improving services and achieving financial results.
Full UK driving licence and access to your own vehicle for business purposes.

Understanding of social housing regulation, legislation, and sector challenges.
Experience with housing management systems (e.g., At Progress Housing Group, we believe in supporting our people so they can do their best work and enjoy a fulfilling career. Competitive pay: Transparent salary up to £50,265, benchmarked against leading employers in the sector.
Agile and flexible working: Hybrid arrangements with office attendance based on business needs, supporting work-life balance.
We value diversity and inclusion, and foster a supportive environment where everyone can thrive.
Career development: Access to professional development budgets, qualifications, paid subscriptions, coaching, mentoring, and regular career check-ins.
Generous annual leave (with options to buy or sell days and a day off for your birthday), enhanced pension scheme, private healthcare, employee assistance programme, and wellbeing support.
Employee recognition platforms and opportunities to contribute to sustainability and social impact initiatives.

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