Senior Client Servicing Administrator

4 days ago

Uckfield East Sussex, United Kingdom Soil Instruments Ltd Full time

Sales & Customer Service Administrator
Sales Manager

The Sales & Customer Service Administrator supports the sales team and ensures exceptional customer experience by managing orders, responding to client enquiries, coordinating internal processes and maintaining accurate records. This role serves as the key link between customers, sales engineers and internal departments, helping drive efficiency, customer satisfaction and revenue growth. The role will provide administrative and operational support to the Sales Department and the Stores & Logistics Controller. This is a full-time position and is located at the Company’s office in Uckfield.

Serve as the first point of contact for incoming customer enquiries via phone, email and online platforms;
Provide prompt, professional and accurate information about products, service, pricing and order status;
Resolve customer complaints or issues efficiently and escalate when necessary;
Manage the customer details and contact information and maintain CRM accuracy;
Support the sales team by preparing quotes for standard products, consumables, and repeat orders, in line with published price lists or agreed discounts;
Liaise with Production, Stores, and Accounts to confirm lead times, order progress, credit status, payments, etc.
Support administration of all after-sales activities (e.g. following up overdue calibrations, updating service records, arranging collections/deliveries);
Responsible for sourcing freight quotations;
Prepare required export documentation, including Commercial Invoices, Certificates of Origin, etc.
Liaise with freight forwarders, couriers, and shipping agents to ensure timely and compliant deliveries;
Maintain accurate and current CRM records for all quotations, orders, and opportunities, ensuring reliable data for forecasting and decision-making;
Track and report agreed KPIs, including quote turnaround, conversion rates, response times, and CRM data accuracy;
Update after-sales service records and assist the Technical Sales & Support Engineer with routine case administration in Teamwork;
Prepare monthly KPI and ad-hoc commercial reports to support management reviews and audits;
Provide general administrative support to the Commercial and Management team as required;
Previous experience in inside sales, sales administration, or customer service, ideally within a B2B or technical environment.
Experience with CRM and ERP systems for order processing and customer data management.
Experience supporting logistics or order fulfilment processes, including preparing export documentation and liaising with freight forwarders/couriers.
Proficient in Microsoft Office (Word, Excel, Outlook, Teams).

Compensation
Base salary depending on the candidate’s experience.
Twenty days holiday plus statutory bank holidays
Pension & Life Insurance
Private Health Insurance

Soil Instruments Ltd. is a world leader in developing and manufacturing geotechnical sensing measurement products serving the Structural Health, Construction, and Civil Engineering markets and is a dominant brand in Europe.

  • Administrator – Client Services

    3 days ago

    Uckfield, East Sussex, United Kingdom Sussex Recruitment Full time £20,000 - £40,000 per year

    Job Description Sussex Recruitment seek a super administrator for their client based in Uckfield – you will deliver excellent customer service and case management administration to a portfolio of clients in this varied and busy role.Management of cases including:-Loading new cases -Case reviews -Requesting reports-Booking appointments-Releasing advice...

  • Customer Service Administrator

    4 days ago

    Uckfield, East Sussex, United Kingdom Soil Instruments Ltd Full time

    Company: Soil Instruments Ltd. Job Title: Sales & Customer Service Administrator Reports to: Sales Manager Position Summary The Sales & Customer Service Administrator supports the sales team and ensures exceptional customer experience by managing orders, responding to client enquiries, coordinating internal processes and maintaining accurate records. This...

  • Customer Service Administrator

    4 days ago

    Uckfield, East Sussex, United Kingdom Soil Instruments Ltd Full time

    Company: Soil Instruments Ltd. Job Title: Sales & Customer Service Administrator Reports to: Sales Manager Position Summary The Sales & Customer Service Administrator supports the sales team and ensures exceptional customer experience by managing orders, responding to client enquiries, coordinating internal processes and maintaining accurate records. This...

  • Client Support Administrator

    1 week ago

    East Sussex, United Kingdom Fram Search Full time

    Great benefits - Hybrid working - Fast-growing financial services business Are you looking to build a career in financial services, but getting your foot in the door is proving hard? If so, this is a great opportunity, as our client offers a clear pathway that could lead to more experienced roles such as wealth management administration, paraplanning or...

  • Client Services Director 12 Month Ftc

    3 hours ago

    East Sussex, United Kingdom Royall Appointments Full time

    **Title: Client Services Director 12 month FTC**: - Agency **Location: Surrey (Flex) Salary**:£70k **Level**:Senior. **"Can you create events and lead people".** **Who for?** A dynamic and vibrant company with a core set of values that underpin all their work. With a true understanding that the best events are delivered in partnership and by listening to...

  • Senior Administration

    4 hours ago

    East Sussex, United Kingdom Financial Divisions Full time

    Our client is the financial planning arm of well established, highly respected and recognised Chartered Accountancy firm based in the Sussex area, established several years ago providing truly independent financial advice which focuses on individual circumstances,reviewing and researching the entire market to ensure they provide suitable solutions for their...

  • Customer Service Administrator

    4 days ago

    Uckfield, United Kingdom Soil Instruments Ltd Full time

    Company: Soil Instruments Ltd.Job Title: Sales & Customer Service Administrator Reports to: Sales ManagerPosition SummaryThe Sales & Customer Service Administrator supports the sales team and ensures exceptional customer experience by managing orders, responding to client enquiries, coordinating internal processes and maintaining accurate records. This role...

  • Customer Service Administrator

    4 days ago

    Uckfield, United Kingdom Soil Instruments Ltd Full time

    Company: Soil Instruments Ltd.Job Title: Sales & Customer Service Administrator Reports to: Sales ManagerPosition SummaryThe Sales & Customer Service Administrator supports the sales team and ensures exceptional customer experience by managing orders, responding to client enquiries, coordinating internal processes and maintaining accurate records. This role...

  • Customer Service Administrator

    5 days ago

    Uckfield, United Kingdom Soil Instruments Ltd Full time

    Company: Soil Instruments Ltd.Job Title: Sales & Customer Service Administrator Reports to: Sales ManagerPosition SummaryThe Sales & Customer Service Administrator supports the sales team and ensures exceptional customer experience by managing orders, responding to client enquiries, coordinating internal processes and maintaining accurate records. This role...

  • Financial Services Administrator

    4 hours ago

    Uckfield, United Kingdom Floss Agency Full time

    This is permanent role working Monday to Friday 0900 to 1700. _(Although part-time hours would be considered)_ Working for a growing financial services company on the outskirts of Uckfield, we are looking for an efficient Administrator to support the Managing Director with organisational duties, diary management, administrative tasks as well as provider and...